Directory assistance and operator services exemption — Xfinity Voice

Xfinity Voice customers who have a disability may qualify for an exemption from:

• Directory Assistance (411)
• Operator Services (Operator Assisted) call charges.

Note: This excludes Xfinity Mobile. It doesn’t offer Directory Assistance or Operator Services.

Exemption requirements

To qualify, all the following must be true.

• You are an Xfinity Voice customer
• You or someone living in your home cannot use a telephone directory due to:
  • Blindness
  • Low vision
  • Visual disability
  • Mobility/physical disability
• The disability is certified in writing by one of the following:
  • A licensed physician
  • A licensed optometrist
  • An approved private, federal or state agency

In Massachusetts only, customers over the age of 65 also qualify.

Benefits

If you qualify, Xfinity waives:

• Directory assistance charges for calls to local, intrastate, and interstate directory assistance calls within:
  
  • The United States
  • The District of Columbia
  • Puerto Rico
  • U.S. Virgin Islands
  • Commonwealth of the Northern Mariana Islands (CNMI)
  • Guam
• Charges for Xfinity Voice directory assistance call completion (DACC) within:
  
  • The United States
  • The District of Columbia
  • Puerto Rico
  • U.S. Virgin Islands

Applicable charges not included in your regular calling plan will not be waived.

How to apply

To apply:

1. Go to xfinity.com/osda.
2. Fill out the form.
3. Click Submit.
4. Email your certification letter and/or documentation to OSDA@comcast.com. If needed, you can:
   • Ask your doctor’s office to email it for you.
   • Mail it to:
     Comcast Cable
     ATTN: OSDA
     1701 JFK Blvd.
     Philadelphia, PA 19103
   • Fax it to the Accessibility Support Center for Customers with Disabilities to 1-866-599-4268.

If you have questions, email OSDA@comcast.com.

The exemption starts once Xfinity gets and verifies the form. It can take up to 10 business days.

Xfinity reserves the right to:

• Require periodic recertification of a customer’s disability (blind, low vision, visual, or mobility/physical disability).
• Modify, amend, or terminate the Xfinity Voice Directory Assistance program based on future regulations and/or guidance on this issue from the Federal Communications Commission or other governmental and quasi-governmental agencies.

Additional information

Visit our Online Support Center to find common solutions.

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