If you're an Xfinity customer who relies on non-verbal communication, we’re here to help!
You have access to the:
- ASL Support Center. This team can help you in ASL without an interpreter.
- Video Remote Interpreting (VRI) and text messages at some Xfinity Retail Stores.
Xfinity ASL Support Center
The ASL Support team will help you with questions about:
- Internet Essentials eligibility and application process
- Xfinity Internet
- Xfinity TV
- This includes help with closed captions through your Xfinity TV service
- Billing
- Xfinity Mobile
- And more
To connect to an ASL agent:
- Click the ASL NOW button below.
- Call 1-800-XFINITY (1-800-934-6489) to be connected to an agent by videophone.
ASL Support is available Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time (ET).
ASL VRI and text message communication
Some Xfinity Retail Stores offer ASL VRI and texts. See below for a list by state.
- California:
- 1068 East Brokaw Road, Suite 50, San José (Brokaw Road), California 95131
- 301 W. McKinley Ave., Suite 140, Sunnyvale, California 94086
- 1566 Monterey Hwy #20, San Jose, California 95110
- 1600 Saratoga Ave., San Jose, California 95129
- 2825 El Camino Real #100, Palo Alto, California 94306
- 43325 Christy St., Fremont, California 94538
- 3070 E. 9th St., Oakland, California 94601
- 4104 Grafton St., Dublin, California 94568
- Florida:
- 115 Jenkins Street, Suite 101, St. Augustine, Florida 32086
- Maryland:
- 1700 Kingfisher Drive, Suite 5-6, Frederick, Maryland 21701
- 31 Grand Corner Ave., Suite 31, Gaithersburg, Maryland 20878
- 10582 Campus Way South, Largo, Maryland 20774
- 4555 Van Buren St., Riverdale Park, Maryland 20737
- 13529 Connecticut Ave., Silver Spring, Maryland 20737
- Pennsylvania:
- 1429 Walnut Street, Philadelphia, Pennsylvania, 19102
- 4504B City Avenue, Philadelphia, Pennsylvania 19131-1509
- 9173 Roosevelt Boulevard, Philadelphia, Pennsylvania 19114
- 4640 Roosevelt Boulevard, Philadelphia, Pennsylvania 19124-2300
- 116 W Township Line Road, Unit 500, Havertown, Pennsylvania 19083-5235
- 130 Town Square Place, King of Prussia, Pennsylvania 19406-1500
- Virginia:
- 1515 N. Courthouse Road, Arlington, Virginia 22201
- 4609 Duke St. Suite 19B, Alexandria, Virginia 22304
- Washington, D.C.:
-
715 7th St. NW, Washington, D.C. 20001
-
You can schedule a visit to any of the stores at the links above. Walk-ins are also welcome. Both VRI and texts are available by request whenever the store is open.
About VRI
The Xfinity Retail Stores above offer ASL interpreting through the Communication Service for the Deaf (CSD) ASL Now service. An Xfinity Retail Store Representative can connect you to a licensed ASL Interpreter within seconds using the ASL Now application on a store tablet.
Once the VRI session starts, the tablet and stand can travel with you and the Representative throughout your visit. The ASL Interpreter will stay on screen, translating from ASL to English and vice versa.
About text communication
If you're a customer who needs to communicate by text, the stores above will offer the option to text with the Xfinity Retail Store Representative.
The Representative will show you a QR code. You'll scan the QR code using your smartphone’s camera app. Once you respond to the chat invitation in your text messaging app, you can communicate with the Representative by text message throughout your visit.
If you're a customer who is having issues with your mobile device or if you simply prefer it, pen and paper communication is always available.
You can also get help through chat anytime, anywhere from Xfinity Assistant in the Xfinity app or on the web, or by texting Xfinity Assistant to 266278.
More accessibility support
Go to xfinity.com/accessibility to:
- See more details on the options available with Xfinity products and services.
- Learn more about Comcast’s Accessibility Support Center for Customers with Disabilities.
You can also get help online at xfinity.com/accessibilitysupport.
Comcast Customer Service supports TeleType/Telecommunications Device for the Deaf (TTY/TDD).
Call 711 for Customer Service if you are deaf, hard of hearing, or have a hearing or speech disability.
Have a question or issue regarding closed captioning? Email us at accessibility@comcast.com or call us at 1-855-270-0379.
