Xfinity customers with a disability who use accessibility services, including closed captioning (CC), audio description and Voice Guidance, have access to a specially trained and dedicated customer support team through Comcast's Accessibility Support Center for Customers with Disabilities.
Xfinity customers with a disability who use American Sign Language (ASL) have access to a dedicated customer support team through our ASL Support Center. If you're a new or existing customer, you can contact us by videophone to reach a Comcast representative fluent in ASL.
How can the Comcast Accessibility Support Center for Customers with Disabilities help me?
The Comcast Accessibility Support Center for Customers with Disabilities can assist with:
- CC.
- Enabling or disabling Audio Description.
- Voice Guidance.
- Braille and large print bills, large print channel lineups.
- Ordering and pairing an XRA Large Button Voice Remote or large button Xfinity remote control.
- Assistive technology, such as:
- Xfinity web remote eye tracking and pairing Bluetooth hearing aids.
- Sip and puff.
- Hands-free software (e.g., Dragon Naturally Speaking).
- Type to Talk.
- Troubleshooting Xfinity TV, Internet or Voice for our customers with disabilities.
Contact the Accessibility Support Center for Customers with Disabilities
You can reach the center between the hours of 8:00 a.m. to 11:00 p.m. Eastern Time (ET), Sunday through Saturday, by:
- Using our accessible chat service.
- Emailing accessibility@comcast.com.
- Calling 1-855-270-0379 and saying “accessibility” or describing the issue (e.g., “large-button remote,” “Audio Description”).
- For self-service assistance and FAQs, text “Accessibility” to 266278.
You can also get help and support online at xfinity.com/accessibilitysupport.
If you have an issue not related to accessibility services, please contact us.
