Exchange your Xfinity X1 TV Box to watch streaming apps

Some Xfinity X1 TV Boxes don’t support streaming or internet partner apps like Hulu or Netflix. If you try to access an unsupported app, you’ll see the below on-screen message prompting you to upgrade your TV Box for free.

Read this article for more details on the exchange process.

Note: Not all apps allow you to exchange your device through your TV.

Exchange an X1 TV Box for one that supports streaming partner apps

To order a new TV Box:

1. Press the xfinity button on your remote control for the TV/Box you want to replace.
2. Click Apps from the X1 Apps menu.
3. Highlight the desired app and press OK or the center of the directional pad.
   
   
   
4. Follow the screens to view the offer to exchange your TV Box.
   
   
   
   
   
   
   
   
   
5. Return your old TV Box.
   
   

For options and policies regarding TV Box returns, see the instructions for returning your equipment to Comcast.

If you don't see the screen above, contact us to learn about your options for getting a compatible X1 TV Box.

Hulu on Samsung XG2v2 — TV Box exchange

An optional TV Box exchange is available through the Hulu app for customers with a Samsung XG2v2 (SX022ANC, SX022ANM) TV Box.

Note: While the Samsung XG2v2 is still compatible with the Hulu app and an exchange is optional, it is recommended for a better app experience.

1. Open the Hulu app on your Samsung XG21v2 TV Box.
   
   
   
2. Click Get new equipment to continue with the exchange or Ask again in 30 days to defer.
   
   
   
   • You'll get up to three opportunities to swap.
     • After the third notification, you’ll see Continue to App instead of Ask again in 30 days.
     • That will be the last time you’ll be presented with the swap opportunity.
3. If you selected Get new equipment, follow the screens to view the offer to exchange your TV Box.