You can view our OTT streaming partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes.
If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps.
Find important information below to ensure this update goes smoothly.
Required X1 equipment
When you order, we'll send you everything you need to replace your device. You should only replace devices that don't support our OTT streaming partner apps on X1.
Additional replacements
- If you have additional boxes that don't support OTT apps and you'd like to replace them, you'll need to order them individually.
- You can order up to two boxes at one time.
- You'll be able to order a third box once your other replacement boxes have shipped.
To watch, you'll need to set up your home in this order:
- Primary X1 TV Box: You may already have one of these or we'll send you one.
- Additional X1 TV Box(es): If you have more than one TV, you'll need an additional box for each. These need to be installed after your primary box.
Installation
Follow the instructions enclosed in your Getting Started kit. You can go to xfinity.com/selfinstall for more instructions and set-up videos.
You also can have one of our technicians take care of the installation for an additional fee. Contact us for that service.
Return old TV Boxes
You'll need to return your old X1 TV Boxes within 30 days to avoid additional charges. Please note that only the RNG150 boxes will be accepted. Returning is free and easy. Choose your method:
- We'll pack and ship it for you.
- Just bring your equipment to a UPS Store or Xfinity Retail Store, and they'll take care of the rest.
- Remember to visit xfinity.com/stores to confirm Xfinity Retail Store hours before you visit.
- Pack and ship it.
- If you saved the box from your Getting Started kit, place the pre-paid UPS shipping label on the box the equipment came in and drop it off anywhere UPS shipments are accepted.
Changes to your bill
On your next bill, you will see both new pro-rated monthly charges for the new X1 TV Boxes you received and pro-rated credits for the older equipment you are replacing. You'll need to return your old X1 TV Boxes within 30 days to avoid additional charges.
HDMI outputs and incompatibility with older TVs
New X1 TV Boxes only support HD with HDMI.
If you do not have an HDMI compatible TV, please note that OTT apps on X1 will only playback in SD. HD is only compatible with HDMI connections.
Additional information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.
Have a quick question? Ask Xfinity Assistant.
