This is part of the Questions and answers about our data usage plan.
Enrolling
To enroll in the Unlimited Data Option, go to xfinity.com/buy/customize-internet-equipment.
Once you enroll, the Unlimited Data Option will go into effect immediately. You'll be billed on the bill statement that covers the month in which you enroll.
For example, if you call to enroll in the Unlimited Data Option on November 14, your account will be enrolled in the Unlimited Data Option starting November 14 and will apply to your data usage for the entire month of November. Overages incurred during the month of November will not be billed separately.
The 1.2 Terabyte Internet Data Usage Plan includes a one-month courtesy program, and you should consider your courtesy month balance when enrolling in the Unlimited Data Option to avoid unnecessary charges.
To learn more about data charges, learn what happens if you use more than 1.2 Terabytes in a month.
Billing for the Unlimited Data Option
The Unlimited Data Option is a separate fee. This fee is independent from your actual data usage.
Exclusions
The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.Additional information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
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