Xfinity offers early upgrades for customers interested in getting a new device before they have fully paid for their current device.
To confirm if you are eligible for an early upgrade, visit Can I upgrade my device early or if you have Xfinity Mobile’s Mobile Plus or Premium Unlimited service, you can upgrade anytime.
Upgrading early online
Follow the steps below to complete an early upgrade online at xfinity.com/mobile:
- Log in to your account using the Primary or Manager’s Xfinity ID and select the Devices tab.
- Eligible devices will appear as Eligible for a Device upgrade.
- Devices not eligible for an early upgrade will show you what it will take to make the device eligible.
- Select the device you want to upgrade.
- Select Upgrade now.
- You will be asked if you’d like to Shop now, which will take you to the Xfinity online store, or Find a store, which will help you find the nearest Xfinity Retail Store.
- If you wish to shop online, select Shop now.
- You will then be presented with available device options.
- Select the new device you want to upgrade to, customize it to fit your needs, and then select Next.
- Choose to pay in full, pay through a device payment plan (DPP), or trade in an additional device for credits.
- If you choose to trade in an additional device, you will be asked to confirm the IMEI of the device.
- You will also need to disable the "Find My" feature. If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- There may be a delay before you can complete this process based on your device’s settings.
- Confirm which device you’re looking to upgrade.
- If you select a device that is not eligible for an early upgrade, you will be shown with options on how to upgrade, like paying off the device.
- If you want to make the device eligible, select Make a payment. You can then either pay it off in full or pay off enough to be eligible for an early upgrade.
- If you select a device that is not eligible for an early upgrade, you will be shown with options on how to upgrade, like paying off the device.
- Answer a few questions about your early upgrade device, then select Continue.
- You will need to meet all terms and conditions to proceed.
- To confirm if you are eligible for an early upgrade, visit Can I upgrade my device early or if you have Xfinity Mobile’s Mobile Plus or Premium Unlimited service, you can use the upgrade anytime program to upgrade your phone up to two times per year.
- Review all information and then select Next.
- If you are trading in a device, this is where you will see the trade-in offer.
- If your device is being delivered or shipped to, your old device must be sent to us within 21 days from the date your new device is shipped to you.
- Review your shipping details and update your contact information to make sure the new device will be shipped to the correct location.
- Once complete, select Continue to payment.
- Enter your payment information and then review your order details one more time.
- Select Place order.
Upgrading early at an Xfinity Retail Store or by calling Xfinity
You can also perform early upgrades at your nearest Xfinity Retail Store or by calling Xfinity at 1-888-936-4968. An agent can help determine if you are eligible for up early upgrade.
Prior to returning your device you should:
- Back up your information and data.
- Disable the "Find My" feature.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off. There may be a delay before you are able to complete this process based on your device’s settings.
- Perform a factory reset on your Apple or Android device.
- Once you perform a factory reset on your Apple or Android trade-in device, you won't be able to access any information or data on this device.
If you purchase a pre-order or back-ordered device, you can wait to receive your new device before you send your old device back to us. You will keep your trade-in device while waiting for your new device to ship. Your old device must be sent to us within 21 days from the date your new device is shipped to you.
You'll get an email where you can view the status and progress of your trade-in offer. You have 14 days from when your new device was shipped or received in-store to return or exchange the device. The device cannot be returned once it is mailed out or handed over at the store.
Learn more about our returns policy. Note that device exchanges for the same upgrade cannot be done multiple times (more than twice).
FAQs
Order tracking
How will I be notified of my early upgrade's status?
You'll receive emails when:
- The new device ships.
- The new device is on its way.
- Your old device is received.
- If your device is deemed ineligible due to it being damaged or having the wrong IMEI, see the Devices section of the FAQs for more information.
- You need to turn off “Find My” device feature on your old phone.
How do I track my order?
You can log into your account online or use the Xfinity app. For more details see, How do I track the status of my upgrade or trade-in with Xfinity Mobile?
How do I reprint my shipping label?
- Log in to your Xfinity Mobile account online and select the Devices tab.
- Select the device that’s being upgraded to see the shipment status and next steps.
- From here you can select Print return label.
- From here you can select Print return label.
Devices
Which devices can be upgraded?
All devices, including phones, smart watches and tablets, purchased through Xfinity Mobile with a device payment plan (DPP) are eligible to be upgraded once the DPP is at least 50% paid off. Visit Can I upgrade my device early for full eligibility requirements. If you have Xfinity Mobile’s Mobile Plus Premium Unlimited service, you can upgrade anytime.
What happens if my old device is ineligible or rejected?
It is very important that you make sure your old device is in good working order. It cannot be broken or damaged. Make sure the device you return is the device that you choose to upgrade. If your device doesn’t meet the requirements, the device is returned to you. You will keep the new device, and the full price without any discounts or credits will be charged to you. Any promotional offers for the new device are removed.
If the old device wasn’t fully paid off yet, that balance also returns to your bill, and you'll be responsible for paying the remaining balance.
If your old device ineligible, you can opt to return the new device, as long as you return it to us within the 14 days. After this time, it is no longer returnable. If your device is returned due to the wrong IMEI (meaning you sent in a different device that didn’t match the device you said you were upgrading), you'll need to contact Xfinity for further support.
I'm enrolled in Apple's upgrade program. If I buy my new device through Apple, will it work with Xfinity Mobile?
Devices purchased through Apple can be added to a new or existing line with Xfinity Mobile.
If you choose to buy your device directly from Apple be sure to select the Buy without a carrier option during the order process. When you get your device, bring it to an Xfinity Retail Store or chat with us.
If you already have an Xfinity Mobile pSIM card or purchased an eSIM-compatible device:
- Log in to your account using the Primary or Manager’s Xfinity ID.
- Visit the Devices page to set up your new device on an existing Xfinity Mobile line of service.
