Did you know you can give others the ability to access your account and take certain actions? As the account holder or Primary user, you can decide who has access to your account and what they can do, including things like paying your bill, adding or canceling Xfinity services, and accessing Xfinity apps.
You can have up to seven users, including yourself, on an account. Account access varies depending on each user’s role. The chart below shows the different roles and what they can do.
Some of the below actions may require an established Xfinity ID to access online features.
For detailed information about user role permissions, you can read more:
| Request or inquiry | Primary user (account holder) | Manager (authorized user) | Member | Viewer |
| Access your account, Xfinity Email and Xfinity Voicemail for your user credentials | X | X | X | X |
| Access Xfinity Stream and TV everywhere (with TV service) | X | X | X | X |
| Basic troubleshooting | X | X | X | X |
| View and manage existing appointments | X | X | ||
| Pick up or exchange equipment at Xfinity Retail Store | X | X | ||
| Returning equipment to Xfinity Retail Store | X | X | X | X |
| Manage internet through xFi and view your WiFi password | X | X | X | |
| Access Xfinity Home | X | X | X | |
| Pay your bill and manage your billing preferences | X | X | ||
| Make changes to your plan | X | X | ||
| Schedule appointments | X | X | ||
| View and invite users and assign roles | X | |||
| Manage Xfinity Mobile (with Xfinity Mobile service) | X | X (Over the phone only) | ||
| Update contact information for the account | X | |||
| Transfer Primary User's functions and administrative rights to another user | X |
As a Primary user, you can view or change the users currently on your account by signing in to to your account. For instructions on how to change secondary users, see managing user roles and permissions on Xfinity accounts.
