Did you know you can give others access to your account and the ability to take certain actions? As the account holder or Primary user, you can decide who has access to your account and what they can do, including things like paying your bill, adding or canceling services, and accessing Xfinity apps.
You can have up to seven users, including yourself, on an account. Account access varies depending on each user’s role. See below for information about the different roles and what they can do.
Some user actions require an Xfinity ID.
For detailed information about user role permissions, you can read more:
As a Primary user, you can view or change the users currently on your account by signing in to your account. For steps on how to change users, see managing user roles and permissions.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
