Learn how to install or replace a battery in the Visonic CLIP SMA motion sensor./p>
What you'll need
- Xfinity Home
- CLIP SMA motion sensor
- A Phillips-head screwdriver
- One CR123A battery
- Double-sided tape (optional)
Difficulty
Medium
Do you need a battery?
Make sure you have batteries before you proceed. Visit your nearest retail store that sells batteries or click the button below to order your replacement battery kit.
Call us at 1-800-XFINITY if you receive a low battery alert within 30 days of device installation
Install the battery
Before proceeding, please be sure that your system is disarmed. Working on devices while the system is armed can generate false alarms.
Did you know? You may want to have some double-sided tape on hand if you need to remove your sensor from the wall to install a battery. Use the tape to reattach your sensor if the existing adhesive fails to hold it in place.
Help protect our environment: Please properly recycle your discarded batteries. For your convenience, batteries are accepted for recycling at various locations. Check www.call2recycle.org or call 1-800-8-BATTERY (1-800-8-228-8379) to find a recycling location near you.
Is this your sensor? Make sure that your sensor looks like the one in the image below. If it does, you're in the right place to find out how to install a battery in your sensor.
To install batteries:
- Locate the screw on top of the sensor.
- Using a Phillips-head screwdriver, turn the screw counterclockwise until the cover is loose.
- Gently pull the top of the cover away from the screw, then pull down to free the bottom tab on the cover from the slot in the bottom of the sensor.
- The battery slot is on the circuit board.
- After removing the cover you may receive a tamper alert from your system.
- The tamper alert warns you when the cover of your device is open and will clear once the battery is replaced and the cover is reattached.
- Take a look: If a battery is already present, remove it by using your fingertip to gently pull one end of the battery up until the battery is loose and you can pull it free from the slot.
- Install a CR123A battery by aligning the positive (+) and negative (-) ends of the battery with the positive (+) and negative (-) indicators on the circuit board and pressing the battery into the battery clasps.
- The motion sensor and tamper are exposed once you remove the cover (blue squares).
- Take care not to touch them.
- Repeated contact with the sensor may compromise the functionality of your device and pressing down on the tamper will reset the sensor to the factory settings.
- When the battery is inserted correctly, the red light on the circuit board will light up.
- Slide the tab on the bottom of the cover into the slot at the bottom of the motion sensor.
- Press and hold the top of the cover against the sensor's body and use a Phillips-head screwdriver to turn the screw clockwise until tight.
- If you're replacing the battery, confirm that the low battery alert has resolved and the sensor appears on your list of connected devices in your touchscreen, Subscriber Portal, or the Xfinity Home app.
- Test the sensor to confirm that it is working correctly.
Additional information
Visit our Online Support Center to find common solutions.
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