Getting ready to move and transfer your Xfinity services to a new address? You can still get to your account information online and view Xfinity On Demand content during your move.
Xfinity.com access
To access your account information, go to xfinity.com and sign in with your Xfinity ID, email address or mobile number and password. Here, you can compare past bills with your current one and much more.
Xfinity TV access
When you move, your Xfinity ID and password will likely transfer with you. This means that you can continue to enjoy your current level of service with select TV shows or movies online through the Xfinity Stream portal (xfinity.com/stream) or through the Xfinity Stream app.
If you're upgrading or downgrading your service, you won't have access to online programs with your new package until your service has been installed and activated at your new address.
Xfinity WiFi access
You can stay connected during your move by using Xfinity WiFi along the way.
If you're an Xfinity Internet customer with Internet Essentials or Performance Tier and above, you can take advantage of the network of Xfinity WiFi hotspots before your Xfinity Internet service is installed at your new home. Find your nearest hotspot on the location map at xfinity.com/wifi.
Upgraded access to Xfinity WiFi Hotspots is now included with Xfinity post-pay Internet. Not available to Xfinity Prepaid-only customers. Restrictions apply. Not available in all areas.
