Get started with the Xfinity Stream app

Learn how to access the Xfinity Stream app, register your mobile device and use the mobile app's main features. Understand the differences between programs you can watch when using your in-home Xfinity network versus another wireless internet network or cellular connection.

Note: We'll give you a tour using the Apple version of the mobile app. The process is essentially the same for the Android mobile app, but the steps or screens may be slightly different.

What you'll need to stream programs

• Be an Xfinity customer.
  • If you just ordered Xfinity TV service and are waiting for equipment to be installed in your home, you can stream a popular selection of live sports, news, and On Demand shows and movies included with your Xfinity TV service.
• Your device must have an active internet connection through WiFi or a 3G/4G cellular network,
  • Using a cellular network may incur data charges. Check your wireless provider's rate plan for details.
• A mobile device that meets the Xfinity Stream app System Requirements or an eligible Xfinity Flex streaming TV Box.
• Your Xfinity ID and password.

In addition to the above, you’ll need the following:

To watch	You'll need
Live or On Demand out-of-home	Xfinity TV service with any Internet connection. Note: Using a mobile wireless network may incur data charges. Check your wireless provider’s rate plan for details.
Live TV or On Demand while connected to your in-home Xfinity network	Xfinity TV and Internet service. Note: Some content may only be available while connected to your in-home network.
Your completed cloud-based DVR recordings in or out of your home	Xfinity X1, Choice TV with Xfinity Flex, Xfinity Instant TV or Xfinity On Campus service, or a customer-owned TV Box as your primary outlet. Note: DVR customers with non-X1 TV Boxes do not have access to Cloud DVR service.

Notes:

• The channels or programs you want to watch must be included in your subscription package.
  • E.g., your subscription must include Max for you to view or download Max programs.
• Some Xfinity Stream app features may vary by subscription type.
• Select paid content (such as a pay per view events and some X1 subscription services) isn't available in the apps.
• Streaming channels or content may keep using internet data even if you turn off your device. To make sure Xfinity Stream doesn’t continue using your internet when you're not watching, log out of the Xfinity Stream app or portal.

Difficulty

Easy

Use the Xfinity Stream app for the first time on your mobile device

1. Download the Xfinity Stream app from the Apple App Store, the Google Play Store or the Amazon Appstore.
2. Open the Xfinity Stream app on your mobile device and tap Get Started.
   
3. The first time you open the mobile app on a specific device, you'll need to register the device on your account. Enter your Xfinity ID and password, then tap Continue.
   • You only need to register this device once.
     • On future visits, the mobile app will recognize this device and you won't need to sign in again.
   • Forgot your Xfinity ID or password?
     • Tap the links provided.
   • If you're a student with Xfinity On Campus service:
     • Tap Sign in as a Student.
     • Select your school from the drop-down list.
     • Sign in using your school's login credentials.
4. Tap Yes to accept the terms of activation.

See the Xfinity Stream on Fire TV overview for additional Fire TV information, including activation instructions.

Access the Xfinity Stream app

When you open the Xfinity Stream app, the For You screen will appear on your streaming device (non-mobile).

• Saved: View the For You screen, Completed Recordings, Scheduled Recordings, Favorites, Purchases or Downloads.
  • More information on this can be found below.
• Live TV: Tap All Channels to see all of your channels with TV listings (see Use the TV listings below).
  • Alternatively, use the other menus to see only your Favorite Channels or the TV Go Channels (those that can be watched when you're not at home).
• Browse: Browse On Demand and Live programs by genre, including TV, Movies, Sports, Networks, Kids, News and Latino.
• Settings (icon at bottom right): Access mobile app settings such as accessibility options (see Using Accessibility Options below) and parental controls (see Use parental controls below).

For mobile devices, you will automatically be loaded into the main menu.

Menu options include:

• Home.
• Live TV for a list of your TV listings.
• My Library.
  • This includes the:
    • Completed Recordings.
    • Scheduled Recordings.
    • My List/Favorites.
    • Purchases.
    • Downloads.
  • More information on this can be found below.
• Browse.
  • Browse On Demand and Live programs by genre, including:
    • TV.
    • Movies.
    • Sports.
    • Networks.
    • Trending.
    • Kids & Family.
    • News.
    • Black Experience.
    • Latino.

Use the TV listings

When you're connected to your in-home Xfinity Internet network, you can stream all the channels in your subscription from your mobile device or Flex streaming TV Box.

If you're not connected to your in-home WiFi network, you can still do the following on your mobile device:

• Browse TV Listings.
• Watch TV Go content (Live TV and On Demand).
• Watch Xfinity On Demand purchases.
• Record and watch completed DVR recordings (Cloud DVR or Choice TV with Xfinity Flex service required).
• Download DVR recordings (Cloud DVR or Choice TV with Xfinity Flex service required) as well as select On Demand content and purchases.

From the main menu, select Live TV.

In Live TV, you can:

• Select the date to show listings for a specific day and time that you select.
• Swipe right to left on mobile devices (or press the right arrow button on your remote for Flex streaming TV Boxes) to move the time frame forward.
  • Swipe left to right (or press the left arrow button on your remote) to move the time frame back.
• Select a channel on the left to watch that channel live.
• Select a program to see its description and links to watch the channel, record the program or get more information on the program, including upcoming airings.
• Filter by Available out of home (TV Go), Favorite channels, High definition (HD), Closed captioning (CC), Secondary audio (SAP) and Audio description.
  

View program details and recording options

Select a program in the Live TV tab, then select Series Info or Movie Info. 

On the program details screen for a TV series, you can:

• Select the Record Series button to record all upcoming episodes in the series.
• Select the Watch now tab to watch an episode available On Demand.
• Select the Upcoming tab to see a list of future episodes and select one to record.
• The Related row shows a list of other programs that are similar to the current one.

On the program details screen for a movie or a single-episode TV show (such as a special event), you can:

• See program details and Play the program if it's available live or On Demand.
• Select Upcoming to see a list of future airings and select one to record.
• See a list of other programs that are similar to the current one in the Related row.

Watch, record, manage, and download DVR recordings

You can manage your DVR and watch or delete completed DVR recordings anytime, anywhere. You can also download recordings from your DVR onto your mobile device to watch them on the go.

Did You Know? After you've downloaded a recording to your mobile device, you'll be able to watch it even if you don't have an internet connection.

Completed recordings

1. From the My library tab, select Recordings to view a list of your DVR recordings.
2. On the Recordings screen, select the recording you want to watch or download.
3. On the recording details screen:
   • Select Watch to play a recording.
   • Select Record Options to change the recording options or delete the recording.
   • Tap Download to save the recording to your mobile device for offline viewing.
     • Learn more about downloading cloud-based DVR Recordings and Xfinity On Demand content to your device.
4. Select More info to learn more about the program.

Scheduled recordings

1. From the My library tab, select Scheduled to view a list of your scheduled recordings.
2. On the Scheduled screen, select the recording you want to change or delete.
   

Want to know more? See Download cloud-based DVR recordings and Xfinity On Demand content to your device.

Watch and download Xfinity On Demand content

In addition to watching live TV, you can also use the Xfinity Stream app to watch On Demand programs when connected to your in-home WiFi network. Select On Demand titles can also be viewed on the go or downloaded on your mobile device so you can watch them offline.

Under the Browse tab, select:

• TV to view a list of available TV shows and series.
• Movies to view a list of available movies.
• Sports to view a list of available sports programs.
• Networks to view a list of programs from a network that you select.
• Trending to view a list of programs that are trending.
• News to view a list of news-related programs and documentaries.
• Kids & Family to view a list of programs appropriate for children.
• Black Experience to view a list of available movies, TV shows and series.
• Latino to view a list of available movies, TV shows and series.

Here are examples of the TV and Movies tabs:

In the program list, you can:

• Select Filters (at the top of the screen) to filter the lists to show:
  • Available out of home (TV Go).
  • Free to me only.
  • High definition programs only (HD).
  • Closed captioning only (CC).
  • Secondary audio only (SAP).
  • Audio description only.
  • Available for download only.
  • Any combination of these filters.
• Select an image to see options to watch the program or get more information about it.
  

Watch and download Xfinity On Demand purchases

In addition to watching live TV and Xfinity On Demand programs, you can also watch and download your On Demand Purchases (TV shows and movies that you bought and own).

1. Click the My Library tab, and then scroll down to click Purchases.
2. Click the program that you would like to watch or download (mobile devices only).

Use accessibility options

The Xfinity Stream app provides the following accessibility options to accommodate a variety of viewers:

• Closed Captioning: See an on-screen text version of the program audio while the program is playing.
• Audio Description: Hear program audio that includes descriptions of the key visual elements of the program.
• Secondary Audio Program (SAP): Hear program audio in another language.
  
  

To set up accessibility options, tap your profile icon in the top-left. In the Settings window, select Accessibility.

Want to Know More? Learn more about accessibility options in the Xfinity Stream app for Android or Apple phones or tablets.

Use parental controls

Parental controls allow you to limit what your child can see when browsing the Xfinity Stream app, as well as restrict the programs they can view.

• Enable Touch ID: Use your fingerprint to verify your identity when changing parental controls.
• Safe Browse Settings: Limit the program titles and descriptions that display when browsing programs.
• Movie Ratings: Block movies based on movie ratings.
• TV Ratings: Block TV shows based on TV ratings.
• Networks & Channels: Block programs shown on a selected network or channel.
• Titles: Manage programs you have individually blocked.
  
  

To set up parental controls, tap the person icon in the top-left. In the Settings window, select Parental controls.

Want to Know More? Learn more about setting parental controls with the Xfinity Stream app.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.