When you move, you may be able to take your DVR recordings with you, depending on the equipment and new address.
To view your equipment information, sign in to xfinity.com and you’ll be taken to the Devices page. Scroll down to TV.
Transfer DVR recordings
Non-X1 DVR TV Box
If you don't have Xfinity X1 and plan to take your TV Box with you when you move, your DVR recordings will be saved and you can view them at your new address. If you get a new non-X1 DVR TV Box, you will not have access to your old recordings and you will have to reset recordings for future programs on your new TV Box.
X1 DVR and X1 Cloud DVR TV Boxes
The recordings that are physically stored on your X1 DVR TV Box will be transferred during your move when keeping the same equipment. However, if you switch out your equipment when moving, you’ll lose all of those recordings that are physically stored on your X1 DVR TV box.
Whether your Cloud recordings get transferred depends on the location to which you’re moving and if you keep your same equipment.
The X1 Cloud DVR allows you to access your DVR recordings from mobile devices and computers while connected to any WiFi or mobile network through the Xfinity Stream app or portal.
You can also download completed recordings to a mobile device to watch offline when WiFi or mobile networks are not available. See our FAQs about X1 Cloud DVR.
FAQs
How do I know if I have an X1 Cloud DVR?
To see if you have X1 Cloud DVR, log into the Xfinity Stream app or Xfinity Stream portal.
- If you can see the Recordings or Scheduled tabs as an option, then you have X1 Cloud DVR.
- The X1 Cloud DVR makes it easier to keep your recordings because they aren’t dependent on the equipment.
- If you don't see the Recordings or Scheduled tabs, please contact us to see if you're in a location where X1 Cloud DVR is available and can be added to your account.
