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Add or cancel NOW TV from your Xumo Stream Box from Xfinity or Xfinity Flex

You can upgrade to NOW TV — or cancel NOW TV — right from your Xumo Stream Box or Xfinity Flex.

To learn more about NOW TV, see NOW TV overview.

How to upgrade

If you want to upgrade to NOW TV, you can do so right from your Xumo Stream Box or Xfinity Flex! Here’s how:

  1. Just say "NOW TV" into your Voice Remote, or select the NOW TV tile at the top of the screen from the main menu (home screen).
    • Xfinity Flex
      Screenshot of the Xfinity Flex page with the NOW TV tile in the Featured section. Below the Featured sections are icons for different streaming apps.

    • Xumo Stream Box:
      Screenshot of the Xumo Stream Box's Now TV page with tiles at the bottom.

  2. You’ll see the channel lineup that’s included with NOW TV. Select Next to proceed with your NOW TV order.
    Screenshot of the NOW TV description, including the cost and channel lineup. On the bottom left, there is a Next button.

  3. Read through the NOW TV terms and conditions. To finalize your order, select Start my subscription.
    Screenshot of the Subscribe to NOW TV page with the Terms listed below. At the bottom of the screen, there are Back and Start my subscription buttons.

  4. Wait for your order to process.
    Screenshot of the order processing screen with an estimated wait time of 15 seconds.

  5. Your Peacock Premium activation code will generate. Remember, a subscription to NOW TV includes Peacock Premium at no extra cost.
    Screenshot of the you're almost there page with a message that the activation code for Peacock Premium is activating.

  6. You can choose to set up your Peacock Premium account now by scanning the QR code with your mobile device, or wait to set up Peacock at a later time.
  7. Once finished, select Next.
    Screenshot of the confirmation page with a QR code to activate Peacock Premium. At the bottom center of the page, there is a Next button.

  8. Your order has been processed. Select Launch Xfinity Stream to begin watching NOW TV.
    • If you don’t see this option, select Done to go back to your Home screen, then select the Xfinity Stream app tile to begin watching.
    • If you haven't activated your Peacock account yet, you can do so by logging in to xfinity.com/chat.
      • Click Sign In in the upper-right corner of the page.
      • From there, Xfinity Assistant will prompt you to activate your subscription.
    • See Peacock subscription changes and FAQs for details on this process.
      Screenshot of the Now TV screen with buttons at the bottom center for Launch Xfinity Stream or Done.

Note: You may see an option to subscribe to NOW TV again after completing the activation process. This is a known error. Please do not attempt to resubscribe to NOW TV after successfully activating the first time.

How to cancel

If you want to cancel your NOW TV service, you can do so right from your Xumo Stream Box or Xfinity Flex. Here’s how:

  1. Navigate to the home screen on your device.
  2. Select Settings at the bottom of your screen.
    Screenshot of the Flex Hoe screen with tiles for the Purchases and Shop sections. Below in the center, there are tabs for Account, Settings, and Help.

  3. View your current subscriptions.
    • Xfinity Flex — Select the Apps & subscriptions tile:
      The Flex Settings page is displayed with tiles for My Account, Apps and Subscriptions, Preferences, Device Settings, Remote settings, Language, Parental controls, Purchase PIN, Accessibility settings, Help, Privacy, and Notices from left to right and top to bottom.

    • Xumo Stream Box — Select the My Subscriptions tile:
      Screenshot of the Xumo My Subscriptions page with buttons along the bottom for Settings, Search, and My subscriptions.

  4. On the Manage subscriptions page, select Unsubscribe.
    Screenshot of the Manage subscriptions page with the NOW TV tab selected from the left navigation bar between Hallmark Movies Now and Peacock. The NOW TV page has options to Watch NOW TV on Xfinity Stream or Unsubscribe.

  5. To confirm you’d like to unsubscribe from NOW TV with Peacock Premium, select Unsubscribe again.
    Screenshot of the Unsubscribe from NOW TV with Peacock Premium with buttons for Go back or Unsubscribe.

  6. Your NOW TV and Peacock Premium subscription will end immediately. Select Unsubscribe to continue.
    The page confirming you'd like to unsubscribe is displayed with buttons to Go back or Unsubscribe.

    • Note: While your subscription will end immediately, it may take up to one day to reflect on the Manage Subscriptions page on your TV.
  7. You’ll see a confirmation message that you’ve successfully canceled NOW TV and Peacock Premium. Select Okay to finish.
    Screenshot of the confirmation page with a message that the subscriptions have been cancelled and that you can visit your TV settings to manage apps and subscriptions at any time. There is an Okay button below.

FAQs

For additional NOW TV FAQs, see NOW TV overview.

Will I receive new equipment when I upgrade to NOW TV?
No — you won’t need to buy or install new equipment. You can enjoy Xfinity TV service right from your current Xumo Stream Box or Xfinity Flex.

Now that I’ve upgraded to NOW TV, where can I watch live and On Demand TV?
You can access your NOW TV service through the Xfinity Stream app on your Xumo Stream Box or Xfinity Flex.

Why can’t I upgrade to NOW TV on my Xumo Stream Box or Xfinity Flex?
You may have an older device that doesn’t support upgrading your service. You can replace your streaming TV Box by contacting us or logging in to your account on xfinity.com.

If I already have add-on services like Netflix, Max, Showtime, etc., will I have to repurchase them once I upgrade to NOW TV?
No. Access to additional services like Netflix, Max, Showtime, and more will carry over seamlessly to the new experience once you’ve upgraded to NOW TV.

However, please note, if you’re watching Cinemax, Starz, and/or MGM+ online, you’ll need to cancel your existing subscription and purchase these services through Comcast to access them on your Xumo Stream Box or Xfinity Flex.

If I cancel my NOW TV subscription, do I have to return my streaming TV Box to Xfinity?
No, you can keep your streaming TV Box and continue to stream content as an Xfinity customer on your Xumo Stream Box from Xfinity or Xfinity Flex.

Additional information

Visit our Online Support Center to find common solutions.

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The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

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