Remote control buttons don't work — Troubleshooting

If you have an Xfinity remote and the buttons aren't responding or performing as expected when you press them, follow the steps below to troubleshoot.

Troubleshoot unresponsive remote buttons

Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced.

If you’re still experiencing issues, you may need to try a factory reset.

Factory reset the Xfinity Voice Remote with a Setup button (XR11)

1. Press the Setup button until the LED at the top of the remote changes from red to green.
2. Press 9-8-1.
3. The LED will blink green twice to indicate that the remote was reset.
   
   

The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.

Factory reset the Xfinity Voice Remote without a Setup button (XR15)

1. Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
2. Press 9-8-1.
3. The LED will blink blue three times to indicate that the remote was reset.
   
   

The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.

Factory reset the XRA Large Button Voice Remote

See our pairing and getting to know the XRA Large Button Voice Remote article.

Paired remotes and multiple TV Boxes

Pairing the remote to a TV Box means the remote will control only that box unless it's then paired to a different box. If you have multiple TV Boxes and have paired your remote to one of your TV Boxes, make sure that you're using the remote that's paired to that specific TV Box. See instructions for pairing your Xfinity remote and TV Box.

Need a new remote? Swing by any Xfinity Store or have one mailed through the Xfinity Assistant.

Additional information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.

Need additional support from us? Chat with an agent.