If you have a past due balance, a repayment plan can help. It lets you pay what you owe in smaller payments over time instead of all at once. A repayment plan can make your bill easier to manage and help you keep your Xfinity Mobile service active.
Things to know
- You can split a past-due balance into up to 6 or 12 payments, depending on how much you owe.
- You can have only one repayment plan at a time.
- Repayment plan payments use automatic payments.
- Your repayment plan payment may be due on a different date than your regular monthly bill.
- To keep your plan active, you must pay both your repayment plan payment and your regular monthly charges on time.
- Xfinity sends an email reminder before each payment.
- If you miss a repayment plan payment, you have four days to make a payment.
- If you don't pay within four days, your plan may be canceled and your service interrupted.
- Missing a regular monthly payment can cancel your plan and interrupt service.
- One-time payments lower your past-due balance. They do not replace or count toward your scheduled repayment plan payments.
How to set up a repayment plan
To get started, you can:
- Chat with Xfinity Assistant.
- Call 1-888-936-4968.
If you qualify, an agent will help you set up a repayment plan. After setup, you’ll get a confirmation email with:
- Your payment dates.
- The amount of each payment.
You can’t set up a repayment plan if:
- Your Xfinity Mobile line is canceled or disconnected.
- You already have an active repayment plan.
Billing information
- Repayment plan payments charge to the payment method on file.
- Your regular monthly bill still charges on its normal automatic payment date.
- One-time payments apply to your past-due balance first and:
- May reduce the number of remaining payments or the final payment amount.
- Do not change the next scheduled payment date or payment amount.
- Do not replace or count as a scheduled repayment plan payment.
To change your payment method, see how to update your Xfinity Mobile payment information.
Account information
Repayment plan details don’t show in the Xfinity app or on your Xfinity Mobile online account.
To find information about:
- Recent payments.
- Your repayment plan schedule.
- Your past-due balance.
You can:
- Check your confirmation emails.
- Chat with Xfinity Assistant.
See where to find your Xfinity Mobile account payments and bills to learn more.
FAQs
Can I add a new line or buy a new device while I’m on a repayment plan?
No. You can’t add lines or buy devices while you have an active repayment plan.
Can I change my payment dates or start a new plan?
No. Once a repayment plan starts, you can’t change or restart it. Only one plan per account is allowed.
Do my repayment plan payments happen on my regular bill date?
Not always. Repayment plan payments may be due on a different date than your regular monthly bill.
What happens if I make a one-time payment while on a repayment plan?
A one-time payment lowers your past due balance. It may reduce the number of payments left or lower your final payment. It does not replace your next scheduled repayment plan payment. Your next payment date and amount stay the same.
Can I pay off the repayment plan early?
Yes. You can make a one-time payment at any time to pay off the remaining balance in full.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
