Have a problem with your Xfinity services? Report the issue to us!
We’ll check what’s going on and send you information on how to fix the problem on your own or when we’ll be able to fix it for you.
We’ll check what’s going on and send you information on how to fix the problem on your own or when we’ll be able to fix it for you.
How to report a service issue
- You can report an issue by going to the Xfinity Status Center. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Click the Check for Issues button.
- We’ll check for other device outages in your area, and you can enter your mobile number if you’d like to receive text message updates from us.
- After you click Submit, you'll see a confirmation message.
- When you click Back to Status Center, you'll see a banner at the top of the page that let's you know we're looking into things.
- If we find there’s an outage, you’ll get a text with a link to the estimated time it will be fixed (if we have one).
- When your service has been restored, you’ll get another text message that includes a link to chat using our Xfinity Assistant tool if you have any questions.
- If there are no outages found, you can schedule a callback to troubleshoot your issues with an Xfinity representative right on your phone to get the issue fixed.
- If we find there’s an outage, you’ll get a text with a link to the estimated time it will be fixed (if we have one).
Additional information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.
Have a quick question? Ask Xfinity Assistant.
