Check for a service outage

If one or more of your Xfinity services isn’t working, you can check to see if a service outage has been reported in your area in a few different ways.

If you don’t need instructions, you can visit the Status Center, log in to your account and check service outages in your area.

Xfinity app

You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears. 

Status Center

1. Sign in to xfinity.com.
2. Once signed in, click the Account icon and then click Support.
3. Scroll down to Common Solutions and click View Status Center. 
   
   
   
4. A banner at the top of the page alerts you to outages in your area, along with all the devices associated with your account.
   
   
   
   • Red means there's an outage that only impacts that one service.
     • This means we're already aware of the outage and working to fix it, so there's no need to contact us.
       • If restarting doesn't work, you may want to report your issue(s) using the Xfinity Status Center.
         • We can help determine what’s causing the issue and provide more information.
   • Green means there are no reported outages in your area.
     • If you're having issues with your services but there isn’t an outage, you can:
       • Restart your devices to attempt to resolve problems with your equipment.
       • Try troubleshooting them instead.
         
         

If you're a Comcast Business customer, go to our Service Status Center to check your status.

Xfinity Outage Map

You can also view the Xfinity Outage Map to check for outages. In the Status Center, scroll down and click the View Outage Map button.

You can search for any address serviced by Xfinity.

Navigate the Outage Map

To navigate the Xfinity Outage Map, click the house icon to view outage information for your location, including:

• A basic description of the outage and what you can expect.
• The outage type and its cause.
• The estimated time to fix the outage and status of repairs (if applicable).
  
  

You can also click and find more information on any outages that may be affecting your neighborhood.

You can click these additional options on the Xfinity Outage Map:

• The + and – buttons to zoom in and out on the map.
• Report an outage — If you’re experiencing service issues and an outage isn’t reported, click the Report an outage link. 

Outage text message alerts

In some instances, we can determine your outage status.

If you've registered your mobile phone number for Xfinity text alerts, you receive proactive text messages for certain service-impacting outage types. You also receive estimated resolution timeframes, periodic updates and a final message when the services are restored.

Additionally, you can text OUT to 266278 (COMCST) to check for outages in your area. Data and messaging rates may apply.

You can also choose the option to Text me with updates to receive a text message update as soon as your Xfinity services are restored. To do this:

1. Sign into xfinity.com.
2. Click the Account icon and then click Support.
3. Scroll down to Common Solutions and click View Status Center.
   
   
   
4. If you're experiencing an outage, you see a banner at the top of the Status Center and Outage Map pages.
   
   
   
5. Select the Text me with updates button.
6. Enter your mobile phone number in the field provided and select the Get a Text button.
7. You get a confirmation message saying you're signed up to receive a text when your services are restored.

Outage credits

• If you were affected by a recent service outage, you may be eligible for a credit to your account.
  • To get started, check your eligibility for a credit on the outage credit request page.
  • If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically.
• Check to see if you are eligible for a credit from a recent outage:
  • Navigate to the Status Center.
  • Scroll down to the Tips in case of an outage section.
  • Click the Check eligibility link.
    
    

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.