Texts are a helpful way for Xfinity to communicate with you. Xfinity sends texts about your services, including appointment reminders, billing updates, outages, and customer satisfaction surveys. You can also interact with Xfinity’s virtual assistant through text (some responses may be AI generated).
Xfinity also sometimes sends information about new products and services through text. If you don't want Xfinity texts, it's easy to opt out. Review the information below for details.
Set up text messaging
Before you can get texts from Xfinity, you must add your phone number to your account. If you haven’t already added a phone number, you can do it in the Xfinity app or online.
Xfinity texts
Xfinity uses the following phone numbers to send texts to our customers:
- 266-278: Texts about your services, including appointment reminders, billing updates, and outages.
- Most texts with Xfinity Assistant will also come from this phone number. They may also come from 1-800-934-6489 or 1-800-266-2278.
- 1-888-936-4968: Texts about Xfinity Mobile services, including billing and usage reminders.
- 474-84: Texts about using your Xfinity Mobile services internationally, including data and roaming rates and information about Global Travel Pass.
- 61-591 (English) and 41-371 (Spanish): Customer satisfaction surveys.
- 934-489: Texts about new products and services if you have asked to get them.
- 75-773: Texts about Prepaid internet service.
- 47-828: Xfinity Home text alerts.
- 73-448: X1 Sports texts alerts.
Comcast Business customers get texts about their services from 26-244. Texts with customer satisfaction surveys for Comcast Business customers come from 76-493. See Manage your alerts online for more details about Comcast Business communications.
Important: If you get a text from a phone number you do not know stating it’s from Xfinity, or making a suspicious request, like asking for your payment information, make sure you take steps to protect yourself from fraud before responding!
Tip: Add these phone numbers to your contact list so you know when Xfinity is texting you.
Opt out of Xfinity texts
Xfinity makes it easy to opt out of texts. You can opt out of texts about:
- Service interruptions.
- Account and identity.
- Billing.
- Appointments.
- Customer support.
- Marketing.
- Surveys.
To stop getting texts* you can:
- Reply STOP to any text from Xfinity to opt out of all texts and automated calls.
- You may then get a response text that gives you different options for limiting the texts you no longer want to receive — for example, reply 1 to opt out of texts related to a particular outage, or reply 2 to opt out of texts related to all outages. If you do not reply, you will be opted out of most texts and automated calls.
- Unsubscribe at xfinity.com/donotcontact.
There are a few important things to remember about opting out:
- *There are some texts, including, but not limited to, those about emergencies, fraud or other violations of law, security issues, and harm caused to the network, that you cannot opt out of. Additionally:
- Xfinity Mobile customers cannot opt out of important alerts about using their services internationally.
- The only way to manage Xfinity Home alerts sent through text is through the Xfinity Home app.
- If you reply STOP to a text from Xfinity, you will be opted out of automated calls and texts from Xfinity.
- If you are an Xfinity and Comcast Business customer, and you use the same phone number for both accounts, replying STOP to a text from Xfinity or Comcast Business will opt you out of automated calls and texts from both Xfinity and Comcast Business.
- If you reply STOP to 73-448 (X1 Sports texts), you will continue to receive other Xfinity texts. To stop receiving them, simply reply STOP to 266-278.
- You may continue to get texts for up to ten business days after opting out, while Xfinity processes your request.
Review Managing your communications from Xfinity to learn more.
Opt back into Xfinity texts
Xfinity customers can opt back into calls and texts about their services, including appointment reminders, billing updates, and outages at any time by texting START to 266-278. If you use the same number for your Comcast Business account, replying START will also opt you back into texts related to Comcast Business services. To opt back into sales texts, Xfinity customers can visit the Manage Xfinity Communications Preferences page.
Review Managing your communications from Xfinity to learn more.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
