Set up your voicemail from your home phone — Xfinity Voice help

See how easy it is to set up your Xfinity Voice voicemail.

Note: You can also see the full list of voicemail menu options for Xfinity Voice.

First-time setup

To set up your voicemail for the first time:

1. Use your home phone.
   • The setup call must be made from your home phone.
2. Dial *99 or enter the Xfinity Voice number.
3. Follow the recorded prompts to create a password and record a personalized greeting.

If you get a message that says, "You must do your initial setup from your home phone. Please hang up and dial from your home phone," you may have per line blocking turned on for your service. To fix this:

1. Dial *82.
2. Enter your 10-digit Xfinity Voice number.
3. Set up your voicemail.

Set up Skip PIN

If you don't want to be asked for your password each time you check your voicemail from home, you can turn on Skip PIN. 

If you turn on this feature, anyone in your home can access your voicemail messages.

If you want to turn on Skip PIN by phone:

1. Access the voicemail system.
2. Press 4 for personal options from the main menu.
3. Press 2 for administrative options.
4. Press 1 to open the administrative options.
5. Press 5 for Skip PIN.
6. Press 1 to turn on the Skip PIN feature.
   • If you have Skip PIN on and want to turn it off, you can press 2 instead.
7. The system will confirm the new Skip PIN status.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.