Voicemail menu — Xfinity Voice help

Restart the session.

• This signs you out of the voicemail box.
• The session returns to the point where you just called the voicemail access number.

Review messages marked for deletion.

• This option is useful to recover messages deleted in error.
• This is only available during the voicemail call when the message was deleted. Once you exit the system by hanging up or logging out (option 5 above), all messages marked for deletion are removed from the server. They can’t be recovered.
• Log in to the mailbox and begin deleting messages to access this option.

Play the phone number of the mailbox being accessed.

• This is useful when there is more than one line and you are not sure which voicemail box is being accessed.

Listen to the message envelope. The message envelope contains the:

• Date
• Sender’s phone number (if available)
• Message length.

Forward the message to another Xfinity Voice voicemail box along with your message.

The message cannot be forwarded to a voicemail box belonging to another carrier. (See the Send Messages Menu for more details.)

Delete the message.

Restore an accidentally deleted message using Option 6 on the Main Menu. After the call is disconnected, all deleted messages are permanently lost. They can’t be recovered.

Mark the message as unheard.

• This is useful if you hear a message intended for another member of the household.
• Marking the message as unheard turns on the stutter tone and message indicator light if the phone has it.

Listen to the message envelope. The message envelope contains:

• Date
• Sender's phone number (if available).
• Message length.

Delete the message.

• Note: Restore an accidentally deleted message using Option 6 on the Main Menu. After the call is disconnected all deleted messages are permanently lost. They can’t be recovered.

Change the prompt level. You can pick:

• Rapid: Doesn’t play a prompt when accessing voicemail.
• Standard: Tells you to press 1–2 to hear new messages.
• Extended.

Select the message detail playback options:

• Press 1 to turn off or on the date and time announcement at the start of each message.
• Press 2 to turn on the name announcement option at the start of each message.
  • If another Xfinity Voice customer who has recorded a name in the voicemail system leaves a message, that name plays.
• Press 3 to toggle between the message and envelope information playback.
  • Activate the message playback option to play back the message.
  • Activate envelope information to play back the message details.

Change the Skip PIN settings.

• Turn on the Skip PIN option to give anyone in the household access to voicemail. This means a password isn't needed.
• Call the voicemail platform using *99 to skip entering the password. If you call in using your Xfinity Voice number, even from home, you will be asked for the password.

Change the automatic play settings.

• Turn on the automatic play option to get voicemail messages to play right away, when entering the system.)

Set the mailbox language.

• Select the default language for retrieving messages or administering the mailbox. You can pick English or Spanish.

Set the phone answering language.

• Change the language callers hear when they leave a message. You can pick English or Spanish.

Play the greeting with the number. Callers hear this greeting when you are not on the phone or you do not answer. This is also the default greeting that is played if no other greetings are set.

Callers hear the message: "Your call has been forwarded to an automatic voice message system. is not available. At the tone, please record your message. When you have finished recording you may hang up or press 1 for more options."

Play the greeting with the name. This option controls which greeting is used. The actual name recording is done through Option 3 of the Greetings Menu.

Callers hear the message: "Your call has been forwarded to an automatic voice message system. is not available. At the tone, please record your message. When you have finished recording you may hang up or press 1 for more options."

Play a personal greeting. Callers hear a personalized message instead of the default greeting with the number or name.

After recording the greeting:

• Press 1 to replay or review the greeting.
• Press * to record the greeting again.
• Press # to save the greeting as it is.

Callers hear the message: "At the tone, please record your message. When you have finished recording you may hang up or press 1 for more options."

Turn on and record an extended absence greeting. Callers hear the recorded message but are not allowed to leave a message. This is useful if you are not going to check messages for an extended period of time.

When the voicemail box is accessed, a reminder plays asking if you want to turn off the extended absence greeting.

Play a separate greeting based on a greeting schedule. For example, the personal greeting plays on certain days and the alternate greeting plays on other days.

After recording the greeting:

• Press 1 to replay or review the greeting.
• Press * to record the greeting again.
• Press # to save the greeting as it is.

The alternate greeting can also be recorded when setting up a scheduled greeting (option 6 of the Greetings Menu.)

Schedule when the personal or alternate greeting is to be played. The schedule is based on what time of the day the personal greeting should be played, both on weekdays and weekends. When this option is turned off, the personal greeting plays at all times.

Create a schedule:

1. Press 1 to set up a schedule.
2. Record an alternate greeting if it is not recorded.
3. Set the weekday schedule start and stop times.
   • Press # at the first prompt to skip to the weekend setup if the personal greeting needs to be played on all weekdays.
4. Times must be entered using either three or four digits. For example, "8–1–5" for 8:15.
   • If the time is entered as 1200, the user is asked to select pick noon or midnight.
5. The scheduling system uses a 12-hour clock. Select AM or PM after entering the time.

Once you set up the schedule:

• Accessing this option prompts a schedule update. The current schedule is not played back.
• • Press 1 to update the schedule.
    • If the schedule is currently turned off, updating it here activates it.
  • Press 2 to turn the schedule On or Off.
    • The greeting or schedule is not deleted if it is turned off. They are both still available for future use.

Mark the message as urgent.

If a message has been marked as urgent, press 2 again to remove the Urgent tag from the message.