Xfinity can help you get or reset your password in two ways:
- Use a verified and eligible personal email (not your Xfinity email address [comcast.net]).
- Use a verified and eligible mobile number on your Xfinity account.
If you do not have one of these, you may see a message when you sign in.
You may also see this message if:
- Your personal email address hasn't been verified in the past year.
- Your mobile number hasn't been verified in the past six months.
Enter password recovery information
Choose one of the methods below:
Personal (non-Xfinity) email
- Select Add an email address.
- Enter your personal mobile number.
- You will get a text message with a code to verify it.
- This helps reset your password in the future.
- Enter the code into the window that pops up within 15 minutes.
- If the code expires, you will need to enter your email again to get a new code.
- Note: You cannot use your Xfinity email address (a comcast.net email) to reset or change your password. You must use a personal email address (like gmail.com, yahoo.com, hotmail.com, etc.). If you do not have one, use your mobile number instead.
Enter a mobile phone number
- Select Add a Mobile Number.
- Enter your mobile number.
- You will get a text message with a code to verify it.
- This helps you reset your password in the future.
- Enter the code into the window that pops up within 15 minutes.
- If the code expires, you will need to enter your email again to get a new code.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
