Reset your Xfinity ID password

To help keep your account secure, reset or change your password regularly. We know it can be hard to keep track of multiple passwords, so follow these simple steps to protect your account.

Xfinity may ask you to reset or update your password from time to time. This can happen if:

• There is a security risk.
• There are new security rules.
• We think your account information may have been exposed.

If we see activity that looks unusual, you may be asked to reset your password to keep your account safe.

Password tips

Your Xfinity ID password:

• Must be between eight and 128 characters long.
• Must include at least one number and a special character.
• Cannot contain your name or username.

Do not use the same password for multiple accounts. Reusing passwords makes your accounts less secure if one is stolen.

Check out these tips for creating a stronger password.

Be aware:

• If you are the Primary account holder and don't have a mobile number or non-Xfinity email address listed on your account, you can call or chat to add that information.
• Each Manager, Member, or Viewer can update their password. If you cannot change your password because you don't have a mobile number or personal (non-Xfinity) email address on your account, you will need the primary account holder to do it for you.
  • Once you've reset your password, add a mobile number or email address to your profile to help with future password resets.

If you use a third-party email app for your Xfinity email, such as Outlook, Apple Mail, or Gmail, update your Xfinity password in that app.

Reset your Xfinity ID password

1. Go to xfinity.com/password.
2. Enter your Xfinity ID, a verified and eligible mobile number, or a personal (non-Xfinity) email address. Then, click Continue.
   
   • Check here if you forget your Xfinity ID.
   • If you are not sure what your username is, go to xfinity.com/username.
   • If you make a mistake when you enter your Xfinity ID, you won't see any password reset options.
3. Select whether you want to reset your password using a text message or email.
4. Enter the password reset code sent through the delivery method. Then, click Continue.
   
   
   • If you don't receive a reset code, make sure you enter the correct personal (non-Xfinity) email address or mobile number.
   • You should also check your Junk or Spam folder if trying to reset by email.
     • If your code does not work, make sure you enter the reset code, not the phone number that sent the message.
5. Create and confirm your new password. Click Continue.
   
6. Once finished, you should see a message confirming that the process was successful.

Change your Xfinity ID password online

In addition to xfinity.com/password, you can sign in to xfinity.com to update your password.

1. Sign in to xfinity.com.
2. Click the Account icon . Then select Account and Identity from the drop-down menu.
3. Select  Xfinity ID and security under Your Information.
4. Scroll to the Security section. Then choose Change password.
5. Verify your identity using one of three options: 
   • Tap a notification in the Xfinity app.
   • Enter a verification code from your email.
   • Enter a verification code from your text message.
6. Confirm it is you by tapping the notification or entering the code.
7. Enter the new password and confirm it by entering it again. Then, click Save.
8. Your password is now updated. If you sign out on another device, use your new password the next time you sign in.

Change your Xfinity ID password using the Xfinity app

1. Sign in to the Xfinity app on your mobile device.
2. Tap the Account section.
3. Tap the Account Settings option. Then pick Xfinity ID and security.
4. Tap Change Password.
5. Verify your identity using one of the three options:
   • Tap a notification in the Xfinity app.
   • Enter a verification code from your email.
   • Enter a verification code from your text message.
6. Enter your current and new password twice to confirm it is correct.
   • The password requirements are shown on the screen. An indicator tells you when you have met them.
7. Tap Save. A confirmation screen appears.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.