The Xfinity X1 help menu allows you to troubleshoot issues and learn about your services — all from one convenient location.
You can use the X1 help menu to restart your X1 TV Box, set up your remote control, check for service outages, view your WiFi name and password and more.
Note: X1 tips and our Xfinity help videos are available in both English and Spanish. You can also set language preferences in the X1 guide.
Launch the X1 help menu
There are a few different ways to access the help menu on X1. While watching full-screen TV (not using the guide), simply press A on your remote control.
You can also access the X1 help menu using the Xfinity Voice Remote. Simply press and hold the microphone button and say, "Help."
Troubleshoot issues from the X1 help menu
You can resolve issues with your service by navigating to the Tools section of the X1 help menu.
To resolve your most common service issues, you can restart your X1 TV Box or refresh your X1 system by selecting Restart or System Refresh from the list of options.
A full list of troubleshooting options include:
- Xfinity Assistant: Launch the Xfinity Assistant, an always-on virtual assistant that lets you get personalized, guided help.
- Note: Not available on RNG150 TV Boxes.
- Restart: Learn more about restarting your X1 TV Box.
- System Refresh: Consult an overview of the X1 System Refresh feature.
- Remote Setup: See remote setup instructions.
- X1 Tips & Tricks: Discover tips and tricks for the X1 on-screen guide.
- Reset Netflix: Log out of your personal Netflix account and clear your user history when encountering issues.
- Connection Status: Check to see if there are any reported outages in your area.
- WiFi: Learn how to easily access and change your WiFi password and network name.
- Need more help?: For additional assistance, get the Xfinity app.
Manage your account from X1
You can also manage your account on X1 by saying into your Voice Remote, “my account” or “view my bill.”
Get tips and watch help videos
Scroll to the bottom of the X1 help menu to view Tips and receive quick tips on your account and services.
Use voice commands to get X1 help
You can use the Voice Remote to navigate to common destinations within the X1 help menu. Press and hold the microphone button on your remote control and say one of the following commands:
- "Set up my remote."
- "Manage my settings."
- "View my bill."
- "Pay my bill."
- "What's my Xfinity ID?"
- "Restart my TV."
- "X1 Tips."
