Understanding your Xfinity Mobile bill

Your Xfinity Mobile bill is designed to be easy to read and understand. Each section shows you:

• What you owe.
• How your charges were calculated.
• Details for each line on your account.

You can view your bill anytime by signing in to your Xfinity Mobile account or the Xfinity app.

This guide walks you through each page of your bill so you know exactly what everything means.

Bill overview

Page 1 gives you a clear picture of what you owe and any important updates. You’ll see:

1: Billing date

• This is the date your bill was created and made available online.
• Any changes made after this date will show on your next bill.

2: Invoice period

• This shows the dates you are being billed for — usually one full month.

3: Your bill at a glance

• This box gives you a quick summary. It includes:
  • Previous balance.
  • Payments received.
  • Balance forward (if anything is still unpaid).
  • Regular monthly charges
  • Taxes, fees, and other charges
  • New charges due and the due date
• If you’re enrolled in automatic payments, the bill also shows:
  • The amount that will be charged
  • The date it will be withdrawn

4: Your bill explained

• This section shows changes in your charges since your last bill in the Charges Compare table.

5: Need help?

• Where to get support:
  • Online at xfinity.com/mobile/support/mobile
  • Customer support by phone

Your account overview

Page 3 shows your total of new charge by line.

1: Total by line:

• Lists each line.
• Includes the total number of lines.
• Provides a separate line item for Taxes, Fees & Other Charges.

2: Page: Tells you the page where you can find details for each of our lines.

3: Regular monthly charges: Includes the total for each line and a total of taxes, fees, and other charges.

4: New charges: Provides a total of new charges by line.

Billing details

Page 4 shows a detailed breakdown of:

• Your charges.
• Your lines.
• Your data usage.
• Any credits or promotions applied.

1: Your new charges in detail

• These may include:
  • Regular monthly charges.
  • Shared data charges.
  • Extra data purchases.
  • Installment charges.
  • Service promotions and credits.
    
    • Promotions: This includes:
      
      • The credit amount.
      • The number of credits you have left.
      • The date your promotion ends.
    • Device Payment Plan (DPP): This includes:
      
      • The number of payments you have left.
      • Your DPP balance.
    • Trade-Ins: This includes:
      
      • The credit amount.
      • The number of credits you have left.
  • Your remaining credit balance.
    
  • Protection Plan charges (Xfinity Mobile Protection Plan).
  • International usage.
• For each mobile line, you may see:
  • The phone number.
  • Data plan type (Unlimited, By the Gig).
  • Data used.
  • Call and text usage.

2: Taxes, fees, and other charges

• These may include:
  • Line set up fees.
  • Activation fees.
  • International services.
  • One-time charges.
  • 911 fees.
  • Regulatory fees.
  • Universal Connectivity Charge.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.