We take your privacy and security seriously because we know they matter to you.
To keep your account safe, learn how to create, reset, or change your password and take steps to protect your information. For more details, check the links below.
Your Xfinity ID and password
Use your Xfinity ID and password to access online features included with your services, such as watching TV with the Xfinity Stream app or connecting to Xfinity WiFi hotspots on the go.
Your Xfinity ID and password gives you access to all your account information online at xfinity.com/myaccount to manage your account, change settings, make payments, and more.
Make your account more secure
- Protect your information by creating a stronger password. Use a different password for each website and create one just for your Xfinity account.
- Turn on Two-step Verification for added security when you sign in. It helps protect your account, Xfinity web pages, and most Xfinity apps by requiring a verification code along with your Xfinity ID and password.
Change or reset your password
If you want to change your password for security reasons, or if you've simply forgotten it, we can help. Visit xfinity.com/password to reset it.
Password recovery
You need to have a verified personal (non-Xfinity) email address or mobile number on your Xfinity account. This helps you reset your password if needed.
Learn more about password recovery options.
Xfinity ID recovery
Need to recover or change your Xfinity ID right now?
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
