Turn closed captioning (CC) on or off on Xfinity X1

In this article, you can learn how to turn CC on or off on X1.

Turn CC on or off using the Xfinity Voice Remote

CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off."

Acquaint yourself with the extended list of voice commands.

Configure a CC shortcut on your remote

Learn how to configure the accessibility shortcut on your Xfinity Voice Remote.

We also offer an XRA Large Button Voice Remote with preprogrammed accessibility options. Learn more in the Get to know the XRA Large Button Voice Remote article. 

Turn CC on or off while watching a program

Every time the playback functionality options appear on-screen, a list of the accessibility settings currently enabled are visible underneath the transport bar.

You can also check the status of accessibility settings directly from the playback controls.

1. Reach the accessibility buttons by pressing the down arrow on your X1 remote.
2. Use the left arrow to select Closed Captioning (CC) (or to reach Audio Description (D) or Secondary Audio Programming (SAP) options).
   • Note: If those options are collapsed, simply select the collapsed button, and it expands to show all three accessibility buttons: Audio Description (D), Secondary Audio Programming (SAP) and Closed Captioning (CC).
3. Press OK or the center button between the arrows on on your X1 remote to select and turn CC on or off.

Turn CC on or off using the X1 Accessibility Settings menu

To access Accessibility Settings:

1. Press and hold the microphone (Mic) button and say “accessibility” into the Xfinity Voice Remote.
2. Press OK or the center button between the arrows to toggle CC On or Off.
   • If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color, and formatting).
     
     
     
3. Select Custom in the Closed Captioning Style field if you’d like to choose your own font size (small to extra large), background and window styling options (also known as enhanced closed captioning features).
   • If you wish to receive the CC style chosen by the programmer for easy reading, switch the style to Auto.
     
     
     
4. Press Exit when finished. You must change the channel for the changes to take effect.
   
   

If you’re using any third-party applications, like Paramount+, Disney+, Hulu, etc., within X1 or Xfinity Flex, in many cases your accessibility preferences won’t apply once you launch the app. However, you can enable the app’s own accessibility features, which vary within the app.

Additional information

Visit our Online Support Center to find common solutions.

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