Turn closed captioning (CC) on or off on your legacy TV Box

If you have a legacy TV Box, you can turn on or off the closed captioning feature in the on-screen guide by following the steps below.

If you’re using a TV Adapter, visit How to use the HD TV adapter on-screen guide for support. 

Access CC settings with the Xfinity on-screen guide

Use the left, right, up, and down navigation arrows around the OK button on the Xfinity remote to access and update these settings. The location of the options within the menus varies by TV Box.

1. Using your Xfinity remote, press the Xfinity or Menu button twice to access the Main Menu.
   • If needed, you can also press the Xfinity or Menu button once to access the Quick Menu, then use the left and right arrows to select the Main Menu tile.
   • Press OK to confirm your choice.
     
     
     
2. In the Main Menu, locate the option for Setup. Use the navigation arrows on the remote to select Setup.
   
   
   
3. Press the OK button on your remote to open the Setup menu.
   
   
   
4. In the Setup menu, locate the option for Closed Captioning Setup.
   • On some TV Boxes, this is labeled Subtitle Setup and may be on the second page of the Setup menu.
     • Press the down arrow until the second menu screen appears.
5. Use the navigation arrows on the remote to select Closed Captioning Setup or Subtitle Setup and press the OK button to access the Closed Captioning Settings. 
   

Set up CC with the Xfinity on-screen guide

Use the left, right, up, and down navigation arrows around the OK button on the Xfinity remote to update these settings. The location of the options within the menus varies by TV Box.

On some TV Boxes, the option for CC is called Subtitles. To enable, CC should be set to On. To disable, CC should be set to Off.

1. Using your Xfinity remote, press the left or right arrow to change the CC option to your desired setting.
   
   
   
2. When CC is set to On, additional settings for caption services, font size, and appearance and background appearance may become available.
   
   
   
3. Use the up and down arrows to select additional CC settings and the left and right arrows to make changes.
4. When you are finished, use the Last or Exit buttons on the Xfinity remote to exit the menu.