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Change the number of rings before your voicemail answers — Xfinity Voice help

Learn how to change the number times your of phone rings before a caller is directed to voicemail with Xfinity Voice service. Changing the number of rings before your Xfinity Voice voicemail answers (typically six or higher) will allow you to use your personal answering machine to receive messages instead.

Change the number of rings before voicemail answers

To change the number of rings before voicemail answers:

  1. Sign in to Xfinity Voice Settings using your Xfinity ID and password.
  2. Click on Call Forwarding and then scroll to Advanced Call Forwarding.
  3. Click the drop down under Rings to select the number of rings before voicemail.
    • Notes:
      • The minimum number of rings is two, and the maximum is nine.
      • The first phone number on this list, under the Advanced Call Forwarding section, must be your home phone.
        Screenshot of the Call Forwarding screen. Advanced Call Forwarding is the second section from the top. A field appears where you can enter a phone number, with a button labeled Add to List next to it. Below, phone numbers are listed with a status of on or off; a drop-down menu with the number of rings; and an option to remove the number.

The ring count changes on the page immediately, but in some cases the change can take up to 24 hours to take effect. If you'd like more assistance, you can also chat with us.

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