Change the number of rings before your voicemail answers — Xfinity Voice help

Learn how to change the number of times your phone rings before a caller is directed to voicemail.

Changing the number of rings before your Xfinity Voice voicemail answers (typically six or higher) lets you use your personal answering machine to receive messages instead.

Change the number of rings before voicemail answers

To change the number of rings before voicemail answers:

1. Sign in to Xfinity Voice Settings using your Xfinity ID and password.
2. Click on Call Forwarding and then scroll to Advanced Call Forwarding.
3. Click the drop down under Rings to select the number of rings before voicemail.
   • Notes:
     • The minimum number of rings is two, and the maximum is nine.
     • The first phone number on this list, under the Advanced Call Forwarding section, must be your home phone.
       

The ring count changes on the page immediately, but in some cases the change can take up to 24 hours to take effect. If you'd like more assistance, you can also chat with us.

Additional information

Visit our Online Support Center to find common solutions.

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