View and download Xfinity Voice call history

Find ways to manage your Xfinity Voice, including steps for viewing, downloading, or printing your call history.

View your call history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
   • The type of call (MISSED, PLACED, ANSWERED, or BLOCKED) will display below the calling number.
   • Use the Filter By menu (top right of the page) to view the list by call type.
   • Use the Actions menu and select Print to print your call history.
     
     

Note: Due to legal constraints, we can't remove items from your Call History. Your call history information will be available in Xfinity Voice for 90 days and then automatically deleted.

Download your call history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
   • Use the Filter By menu (top right of the page) if you want to download by call type.
3. Click on Actions and select Download Call History.
   • The last 90 days of your call history will be downloaded to your device in CSV format.
     • CSV files can be opened in:
       • Microsoft Excel.
       • Google Sheets.
       • Libre Office Calc (an open-source program).
   • The CSV file contains the following information:
     • The date, time and duration of each call.
     • The phone number of the caller and the recipient's phone number.
     • Caller ID information (if available), such as the caller's name and location.
     • The spam risk level of the call (low, medium or high) and whether the call came from a verified phone number.
       
       • Note: A verified phone number doesn’t guarantee that a call isn't spam. It only means the Caller ID data and telephone number are real.
         
         

The Xfinity Voice portal doesn’t contain any billing information, such as international call charges. For more information on your Xfinity Voice plan or billing details, check your Xfinity account.

Hiding call history

Hiding a single call in history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
3. Select Options next to the call record you wish to hide.
4. Select Hide Call from the drop-down menu.
5. Select Hide Calls on the pop-up warning to confirm this action. You also have the option to cancel this action by selecting Close.
   
   

Hiding all call history

1. Sign in to Xfinity Voice using your Xfinity ID and password.
2. Click Call History.
3. Select Actions.
4. Select Hide All Calls from the drop-down menu.
5. Select Hide All Calls on the pop-up warning to confirm this action. You also have the option to cancel this action by selecting Close.
   
   

Notes:

• This feature does not delete the call record from their account. It only hides it on the Xfinity Voice portal.
• The call record will still appear on your monthly Xfinity Voice bill.
• Once a call is hidden on the Xfinity Voice portal, it cannot be displayed again. 

Request blocked call history

If you can't access Xfinity Voice and need a record of calls blocked by Xfinity, call us at 1-800-XFINITY.

Notes:

• The request will take three days to complete.
• We can only provide 28 days of blocked call records.

Call record information

You can access itemized voice charges in the Home Phone section of xfinity.com:

1. Sign in to xfinity.com using your Xfinity ID and password.
2. Click on the Home Phone tab at the top of the page.
3. Under Your call records, click View call log.
   
   
   

If you see a call on the log that you didn't make, you have a couple of options.

• If the call was a direct-dial, local or domestic long-distance call and you subscribe to an Xfinity Voice package with an unlimited calling plan, don't worry: you won't be charged.
• If the call was an international call, make sure no other member of your household placed the call.
  • After confirming that the call wasn't placed from your household, contact us to discuss any appropriate billing adjustments.
    
    

Note: If you have signed up for Nomorobo, you won't see any telephone numbers that have been blocked by the service.