Xfinity customers who are blind or have low vision can enjoy increased access to TV programs with audio description. Use the steps below to turn on audio description on X1.
If turned on, voice guidance will tell you if audio description is available as you explore the program in the guide. Learn more about voice guidance.
With the Xfinity Voice Remote
The easiest way to turn audio description on or off is to use voice control.
While watching a program, press and hold the voice control button on your Xfinity Voice Remote. Then, say "audio description."
If audio description is available on the program you're watching, it will start right away.
If you hear another language or no audio at all, audio description is not available for that program. Press and hold the voice control button and say "audio description" again to turn audio description off.
With the transport bar
- Press the down arrow on your Xfinity remote while watching a program.
- The transport bar will pop up on the bottom.
- Press the left arrow four times to highlight the audio description logo.
- Press OK to turn audio description on or off.
From the Accessibility Settings menu
- Press the xfinity button on the Xfinity Remote from any screen to bring up the menu.
- The xfinity button is rectangular. You can find it above the up arrow.
- Go to the Settings menu. This is the gear icon on the right side of the menu.
- Press the OK button in the center of the arrow keys to enter the menu.
- Use the arrow buttons to go to Accessibility Settings.
- Press OK to select it.
- Use the arrow buttons to go to Audio Description.
- Press OK to turn audio description On.
- Press Exit to return to your program. If the program has audio description, you hear it right away. If you hear another language or no audio at all, the program doesn’t have audio description.
- You won't hear audio description for commercials.
- You may not hear audio description during scenes primarily featuring dialogue. There may not be much action to describe.
To turn off audio description, repeat the steps from the Accessibility Settings menu.
Audio description icon
Programs with audio description will have an AD))) icon.
From the guide: Select Info and view the right column of the screen to check if the AD))) icon is there.
From On Demand: Select Watch options or a specific show to check if the AD))) icon is there. Note that in the Watch options, not all programs will show the AD))) icon. Press the down arrow on your Xfinity remote to find the program option with the AD))) icon.
Audio description icons will show whether you're in English or Spanish menu navigation. Learn how to change the language of the audio description.
Additional information
Visit our Online Support Center to find common solutions.
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