Remove a lock from Xfinity Home

Learn how to use your Xfinity Home touchscreen to remove a Lock from your Xfinity Home system.

What you'll need

• Xfinity Home
• Access to your touchscreen
• Your Master Keypad Code

Difficulty: Easy

Removing a lock

1. On your Home screen:
   • Swipe up to open the dashboard (if applicable), tap the gear icon, then tap Devices.
   • Or, if your touchscreen has apps, tap the Settings icon.
2. Enter your Master Keypad Code.
3. On the Categories screen, tap Home Devices.
   
4. On the Home Devices screen, tap Door Locks.
   
5. On the Door Locks screen, tap Delete Door Locks.
   
6. Tap the Lock that you want to remove.
   
7. Tap Yes to confirm.
   

Congratulations! You've successfully removed the Lock from your system.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.