Understand your bill

Your statement contains all of your billing information in a simplified, easy-to-read format and is still available to view and pay at any time by signing in to your account. If this is your first Comcast bill, you can find more information by clicking here.

Find the numbered key outlined in the sections below for more information on how to read and understand your billing statement.

Navigate your bill statement

Page 1: Overview

1: Billing Date

• The billing date at the top of the bill refers to the date your bill was printed.
  • You'll see any service changes or payments made after that date on your next statement.
    
    

2: Service From

• The service period (i.e., Service From), the dates you're being charged for, is listed to the right of your billing date.
  
  

3: Regular monthly charges and One-time charges

• Your Regular monthly charges (TV, Internet, Voice, and/or Home services) are now separated from One-time charges like Xfinity On Demand rentals and purchases.
• Balance forward: If the account is current and doesn’t have past due charges or a credit balance.
• Credit balance: If the account has a credit balance.
• Past due balance: If the account has an outstanding balance.
  
  

4: New charges and Amount due

• New charges refer to all of the charges applied to your account during the listed service period, including:
  • Monthly service charges.
  • One-time charges.
  • Taxes and fees.
• The Amount due refers to the charges on your bill plus any unpaid balance on your account from the date the bill was issued.
  
  

5: Your bill explained

• This section also provides updates about what's different on this statement, compared to your previous statements.
• On the third page of your bill, find itemized details about:
  • Regular monthly charges.
  • One-time charges.
  • Taxes.
  • Fees.
  • Other charges.
    
    

6: Need help?

• Find answers to support questions and see how to contact Comcast in this section.
  
  

7: Payment stub summary

• Find all the information you need to ensure your payment is taken care of quickly.
• If you mail payments to us, include this section.
  
  

Page 2: Helpful information

8: Ways to pay

• Paying your bill has never been easier.
• We'll keep adding new ways to pay here as they become available.
  
  

9: Contact us

• This section provides quick and easy ways to find help, including:
  • Online.
  • By phone.
  • In person at your nearest Xfinity Retail Store.
    
    

10: Additional information

• Check this section for useful information if you:
  • Are moving.
  • Need to change services.
  • Have questions about accessibility issues.
    
    

Page 3: Detailed bill information

11: Regular monthly charges

• Your Regular monthly charges are listed at the top of this page.
  • These charges recur monthly.
  • They should remain the same unless:
    • Changes are made to your contract.
    • Promotional discounts are applied to your account.
      
      

12: Equipment & services

• Provides details about your equipment and services.
• It includes regular monthly charges for equipment rentals and TV Boxes.
  
  

13: Taxes, fees and other charges

• This section provides a list of the taxes and fees that are associated with the services that you receive.
  
  • These fees are linked to specific products and services and may vary by area depending on state, local and federal rules and regulations.
  • Taxes are no longer broken down by lines of business.
    • It may look like there are duplicate charges, but you'll see the charges are for different amounts.
      
      

Page 4: Continued information

FAQs

Is there anything that no longer appears on my bill?
We've consolidated things a bit, such as taxes and fees, which are now included in a single section on your bill.

How can I see my statement?
You can view your bill by signing in to your account. If you're enrolled in our paperless billing program, you'll receive a text alert or email when your monthly bill is available online. If you aren't enrolled in paperless billing, we'll mail you a paper statement each month.

Do I still make my check or money order out to Comcast?
Yes, how you pay your bill hasn't changed.

If you pay by check or money order, they should still be made payable to "Comcast." When you send your payment, enclose your check or money order with the bottom portion of the first page of your bill. Do not send cash.

Additional information