Your Xfinity bill has all the details you need in an easy-to-read format. You can view and pay it at any time by signing in to your account. If this is your first bill, you can see What to expect with your first bill.
For Xfinity Mobile, see What charges appear on my Xfinity Mobile bill?
Reading your bill
Find the numbered key outlined in the sections below for more information on how to read and understand your bill.Page 1: Overview
1: Billing Date
- The Billing Date at the top of the bill is the date when your bill is ready to be viewed online and the date it is mailed to you if you get paper bills.
- You'll see any service changes or payments made after that date on your next bill.
2: Service From
- The Service From is the start and end date for this bill. It tells you the time period for which you are being billed.
3: Your bill at a glance — This section shows a summary of any payments made toward your last bill and any new charges for the new bill period.
- Previous balance: Shows any balance that you haven’t paid when the next bill cycles.
- Payment: Shows any payment made since the last bill.
- Balance forward: Shows the difference between the Previous Balance and any payment made before the bill cycles.
- Credit balance (not shown in the example above): Shows if the account has a credit balance.
- Past due balance (not shown in the example above): Shows if the account has an outstanding balance.
- Partial charges (not shown in the example above): Shows if you made a change to your services in the middle of the service period. This can show as a charge or a credit depending on if you added or removed services.
- See the Partial charges page below.
- Regular monthly charges: Gives a total of all recurring monthly service charges.
- One-time charges (not shown in the example above): Includes charges that only appear on the bill one time, like Xfinity On Demand rentals and purchases, or installation fees.
- Taxes, fees and other charges: Includes taxes, fees, and surcharges. To learn more about these fees, see the Learn more about the taxes, fees, and other charges on your bill page.
- New charges: Gives a total of charges for the current bill. It adds together the Regular monthly charges, Partial charges, One-time charges, and Taxes, fees and other charges for this billing period to give you a total for the month.
- Amount due: Refers to the charges on your bill plus any unpaid balance on your account from the date the bill printed.
4: Your bill explained
- Gives you updates about what's different on this bill, compared to your earlier bills. This includes increases or decreases to the bill because of changes to your services.
- Includes discounts you are getting, if applicable.
5: Need help?
- Find answers to common questions and contact information.
6: Payment stub summary
- If you mail your payment, include this section.
Page 2: Help details
7: Contact us
- This section gives options for finding help. This includes through chat and social, the Xfinity app, by phone, and in store.
8: Additional information
- Check this section for useful information, like support if you’re moving or if you have questions about accessibility options.
9: Ways to pay
- Learn ways you can make a payment.
Page 3: Billing details
10: My Xfinity services
- Includes your monthly recurring charges for services. This includes any promotional discounts and when they end.
11: What's included
- Gives an overview of the services you subscribe to. It includes the number of TV channels, internet speed, and voice service, if applicable.
12: StreamStore
- Includes streaming services you subscribe to and pay with your Xfinity bill. This includes StreamSaver™, NOW TV, Peacock, Netflix, Apple TV, etc.
- Streaming services in your Xfinity Internet service may be listed in My Xfinity Plan.
- Lists any premium channels and Subscription on Demand services you subscribe to.
13: Add ons
- Details other services you subscribe to, like DVR.
14: Equipment & services
- Details your equipment and services, like equipment rentals and TV Boxes.
14: Taxes, fees and other charges
- Lists the taxes and fees for your services.
- These fees are linked to specific products and services. They may vary by area depending on state, local, and federal rules and regulations.
Alternate Page 3: Partial charges
1: Your regular monthly charges have changed
- This section shows billing impacts from last month, this month, and next month, if applicable.
- Partial charges are orange and include a negative sign before them (-$29.91).
- In the This Month row, there are details about your changes, including the date any changes were made.
2: Partial charges
- Includes services added and/or removed.
- The start and end date of the partial charges. The end date matches the last date of the Service From date on page 1.
When services are added or removed during the service period, those charges may be listed twice on your next bill:
- Partial charges: The charges for the earlier service period.
- Regular monthly charges: The charges for the current service period.
FAQs
How can I see my bill?
You can see your bill by signing in to your account. If you're enrolled in paperless billing, you'll get a text alert or email when it is available online. If you aren't enrolled in paperless billing, you will get a paper bill each month instead.
Do I still make my check or money order out to Comcast?
Yes. If you pay by check or money order, it should be payable to "Comcast." When you send your payment, include the bottom portion of the bill's first page with your check or money order. Do not send cash by mail.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
