Sign up for paperless billing

With paperless billing, you'll get an email with:

• Your amount due.
• Your due date.
• A link to go to your account and view your bill.

If you choose paperless billing, you won’t get paper bills anymore. You may still get other mail from Xfinity.

To sign up for paperless billing, you have to be a Primary user or manager on the account. Only primary users and managers can view, manage, and pay bills.

If you already know how to sign up, go to signing up for paperless billing.

Note: If you use online banking and get Xfinity bill email notifications from your bank, you must unenroll from your online banking site first. Then you can choose the Xfinity billing preferences on your account (either paperless billing or paper bills).

Benefits of paperless billing

• It's easy: You'll get your bill in your email. You can sign up to get reminders telling you when you can view your bill online and when your payment due date is coming up.
• It's convenient: You can view your full bill any time, on any device, and pay easily with your account.
• It's green: You can reduce clutter, save stamps, and help the environment.
• It's secure: You'll access your secure billing and account information after you log into your account.

Sign up for paperless billing

Through your account online

Log in to your account. This will take you to the paperless billing page. As shown in step 5 below, choose Turn On.

You can also use the steps below:

1. Sign in with your Xfinity ID and password.
2. Click Billing & Pay from the top menu, then choose Manage Paperless Billing.
3. Click Turn On.
   

Through the Xfinity app

1. Go to the Xfinity app. You may need to log in.
2. Choose the Account tab.
3. Tap Bill details. 
   
4. Tap Bill settings.
   
5. Select Paperless billing.
   
6. Review your email address and select Turn on.
   

Through the My Account app on Xfinity X1

1. Press the xfinity button on your remote.
2. Scroll to highlight apps. Press OK.
3. Go to the My Account app on X1. It can be found in the Xfinity section.
4. Go to the Current Bill screen. It may say “No Payment Due” if you don’t have a balance.
5. Press the arrow buttons on your remote to go to the Paperless Billing option on the bottom.
6. Press OK.
7. Press OK to turn on Paperless Billing.
   
   • Note: You'll only be able to sign up for paperless billing if you have an email address saved to your account already.
8. Follow the on-screen steps to set up paperless billing.
9. You'll see a pop-up message that says "Paperless Billing is activated."

FAQs

I switched to paperless billing, but I'm still getting mail from Xfinity. Why?
Paperless billing only changes how you get your monthly bill. You may still get other communications from Xfinity through the mail.

Why did I get an email saying my bill is ready to view if I'm already getting a paper bill?
Xfinity sends emails to let you know about important changes to your services and to keep you up to date on things like:

• Billing changes and credits.
• Channel lineup changes.
• Upcoming service interruptions.
• Outages due to weather.

Can I change the email address where my bill is emailed?
Yes. Go to how to update your contact information.

What if I don't get the email you sent me about my bill?
You can always view your full bill in your account anywhere, anytime. If you're signed up for automatic payments, you'll get an email when your bill is ready to view and before your bill is due. You can also choose to get text message reminders. 

How do I cancel paperless billing and switch back to a paper bill?
You'll have to turn off paperless billing. Follow the steps above. Then, choose Turn Off in the paperless billing section. Once you turn off paperless billing, you’ll get a paper bill in the mail with your next bill cycle.

You can still log in to your account to view, download, and print your bill online.

Will paperless billing change my automatic payment settings?
No. If you choose paperless billing, your monthly balance will still be charged to your preferred payment method on the bill’s due date.

Not signed up for automatic payments? Just go to your account and sign in with your Xfinity ID and password.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.