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Subscribe, unsubscribe, and manage Internet Subscription Video On Demand (iSVOD) channels

Learn how to subscribe to, unsubscribe from, and manage an iSVOD channel on your TV Box using your remote control.

iSVOD channels are individual On Demand networks that you can subscribe to in addition to your Xfinity TV service. These channels require both Xfinity X1 and Xfinity Internet services and are only delivered through your X1 TV Box.

Note: Some channels are also available with Xfinity Flex.

For more information, see some FAQs.

Subscribe to an iSVOD channel

Note: Some networks offer content that may only be available in HD. Equipment requirements and standard fees may apply to subscribe to HD service.

  1. Search for an iSVOD channel that you want to watch.
    • The easiest way is to say the channel name into your Xfinity Voice Remote.
    • You can also use your remote by pressing the xfinity button and going to On Demand.
      • Then, select Networks and scroll down to Subscription Add-ons or Networks A–Z.
      • Finally, search for the channel you want to subscribe to.
    • Another way is through your remote control touch keypad.
    • Note: You can also search for a program on the channel by selecting Episodes, then Subscribe. (Example below is PlayKids’ show, I Love To Learn.)
      Screenshot of I Love to Learn X1 screen with the Episodes option on the bottom left.

      Screenshot of the I Love to Learn Episodes interface with the Subscribe option highlighted.

  2. Read the Terms and Conditions at the bottom of the screen.
    Screenshot of the Dove Channel terms and conditions. The Subscribe option is it towards the bottom, in blue text. The Cancel option is to the right of Subscribe and is white text.

    • Notes:
      • If you don't agree to the Terms and Conditions, select Cancel.
        • Otherwise, select Subscribe.
      • If you have a Purchase PIN set on your TV Box, enter it now.
  3. After you're subscribed to the channel, you'll see a thank you message.
    Screenshot of the thank you message that displays after subscribing.

Manage your iSVOD channel

From the channel’s main page, select the Manage My Subscription tile.

Screenshot of the channel's main page. The manage my subscription tile is all the way on the right-hand side.

You can also press the Info button on your remote while watching a program from your subscription and select My Subscription.

Screenshot of the info screen display. The my subscription button is blue text at the bottom of the screen.

Notes:

  • If you haven't yet subscribed to that network, you'll get an option to Subscribe.
    • If the channel includes a free trial, you'll see the information here.
      Screenshot of the Daily Burn channel page with the Free Trial message displayed.

  • If you're already subscribed to the network, you'll see an option to Unsubscribe.

Unsubscribe from your iSVOD channel

You can unsubscribe from an iSVOD channel using your remote.

Option 1 (Example below is PlayKids’ show, Ella Bella Bingo.)

  1. Select the Info button on your remote while watching a program from the channel you're subscribed to.
  2. Select My Subscription from the information bar.
    Screenshot of the Channel Info X1 page. My Subscription text is blue and towards the bottom of the screen.

  3. Select Unsubscribe.
    Screenshot of the Unsubscribe message with the Unsubscribe option highlighted on bottom left. It is blue text.

  4. You'll see a confirmation message, letting you know that you have successfully unsubscribed from the channel.
    Screenshot of the confirmation message, indicating you're no longer subscribed.

Option 2 (Example below is the Daily Burn network.)

  1. Go to the channel’s network page by saying the channel name into your Xfinity Voice Remote.
    • Or, go to On Demand > Networks > Subscription Add-ons and scroll to your channel.
  2. Select Manage my Subscription from the channel’s network page.
    Screenshot of the Daily Burn network subscription options. Manage my Subscription is a tile in the top row on the right, with orange text.

  3. Select Unsubscribe.
    Screenshot of the subscription message. The Unsubscribe option is on the bottom left in blue text.

  4. You'll see a confirmation message, letting you know that you have successfully unsubscribed from the channel.

If you have problems unsubscribing from a channel, contact us to remove it for you.

Unsubscribe during or after your seven-day free trial

Unsubscribe during your seven-day free trial

During your seven-day free trial period, you can unsubscribe from your iSVOD channel at any time and you won't be charged.

When you go to the channel again and select My Subscription, you'll see a message that your subscription has been canceled.

Note: You'll still be able to view the channel for the remainder of your trial period.

Unsubscribe after your seven-day free trial

After your seven-day free trial has expired, you can unsubscribe from the iSVOD channel and won't be billed for future months.

If you were charged for the current month, you can still watch the channel until the end of your prepaid subscription period. (You won't get a refund for a partial month after you unsubscribe.)

When you go to the channel again and select My Subscription, you'll see a message that your subscription has been canceled.

Billing questions or technical issues

If you have billing questions about or technical issues with your subscription, contact us.

iSVOD channels

  • A&E Crime Central On Demand
  • Air 2 Air/FlyingTV.com
  • All Nations Network
  • BLACK&SEXY TV On Demand
  • BFI Player Classics
  • Brown Sugar On Demand
  • Catholic Stream On Demand
  • CineFest On Demand
  • Cinemoi On Demand
  • Cohen Media Channel
  • Conspiracy TV On Demand
  • Craftsy On Demand
  • CultFlix On Demand
  • Curiosity University
  • Curious World On Demand
  • Daily Burn On Demand
  • Dekkoo On Demand
  • Docurama On Demand
  • Dove Channel On Demand
  • Echoboom Sports On Demand
  • Fearless On Demand
  • FlixFling On Demand
  • The France Channel
  • Fun and Moving On Demand
  • Gravitas Movies On Demand
  • Great American Living On Demand (formerly Ride TV/GAC Living)
  • The Great Courses Signature Collection On Demand
  • Hallmark Movies Now On Demand
  • Hi-YAH! On Demand
  • Hopster On Demand
  • Insight TV On Demand
  • Kocowa On Demand
  • kweliTV On Demand
  • Lion Mountain TV On Demand
  • Magellan TV On Demand
  • Marquee TV On Demand
  • MHz Choice On Demand
  • Midnight Pulp (formerly CONtv)
  • Miniteve On Demand
  • Music Choice Karaoke
  • Music Choice Relax
  • MyOutdoorTV
  • Outside TV Features On Demand
  • Passionflix On Demand
  • PlayKids
  • PREMO
  • Pro Guitar Lessons TV On Demand
  • The Reading Corner On Demand
  • Real Vision On Demand
  • Revry On Demand (Note: Voice command is “Revry TV” for the Voice Remote)
  • Ryan and Friends Plus
  • Screambox
  • Skillshare
  • SPORT NOW: Insight
  • Stingray DJAZZ On Demand
  • Stingray Qello On Demand
  • Sweat Factor
  • TNA Wrestling Channel
  • True Royalty On Demand
  • UK Stand-Up Comedy
  • Viaplay On Demand
  • Walter Presents On Demand
  • WHAM Network On Demand
  • WildBrain On Demand
  • ZenLIFE by Stingray
  • ZooMoo On Demand

Additional information

Visit our Online Support Center to find common solutions.

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The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.
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