Learn about Xumo from Xfinity (formerly Flex) below.
FAQs
General
What is Xumo from Xfinity (formerly Flex)?
Xumo from Xfinity (formerly Flex) is a voice-controlled 4K ultra high definition (UHD)-ready streaming box that puts all your favorite streaming apps in one place on your TV.
What is a Xumo Stream Box from Xfinity?
Xumo Stream Box, powered by Comcast's newest entertainment experience, is a 4K streaming device that brings together the best of live TV and streaming in one simple, intuitive experience. To learn more, visit xfinity.com/xumo.
How do I get Xumo from Xfinity (formerly Flex)?
Xfinity Flex is no longer available for new customers. Xumo Stream Box from Xfinity is the newest streaming device for new Xfinity Internet customers. The easiest way to get Xumo Stream Box is by visiting xfinity.com/xumo and choosing Add Xumo Stream Box from Xfinity. You can also get the Xumo Stream Box by contacting us, or by visiting an Xfinity Retail Store.
Why is there a Xumo logo as part of my Flex home screen?
At Xfinity, we're committed to providing best-in-class entertainment. As part of the these efforts, we are beginning to transition Xfinity Flex customers to Comcast's latest entertainment experience. This is the first step on the journey to provide you with our newest entertainment experience.
Did Xumo Stream Box from Xfinity replace Xfinity Flex?
Yes, Xumo Stream Box replaced Xfinity Flex as a streaming box for all new Xfinity Internet customers. If you’re an existing Xfinity Flex customer, you can continue to keep your Xfinity Flex service with us. You can learn more about Xumo by visiting xfinity.com/xumo.
Is anything else changing with my Xfinity Flex product?
There are no other changes to your Flex streaming TV Box at this time. Your content, features, and functionality all remain the same.
Is my bill changing?
The price of your Xfinity Flex streaming TV Box is not changing at this time, and your bill will remain the same.
Can I have both a Flex streaming TV Box and a Xumo Stream Box?
No, you can’t have both an Xfinity Flex and a Xumo Stream Box at the same time. If you need new equipment or want an additional box, or if you’d simply like to switch to the new Xumo Stream Box interface, you must swap your equipment to Xumo Stream Box.
How much does Xumo from Xfinity (formerly Flex) cost?
There is a one-time $15 activation fee when you activate Xumo from Xfinity (formerly Flex) service. The Xfinity Flex streaming TV Box is owned by Comcast and leased to you month-to-month. The first Flex streaming TV Box is included with your Xfinity Internet service. Each additional streaming TV Box is currently $5 per month.
I have Xumo from Xfinity (formerly Flex). How do I upgrade to Xfinity TV?
Learn more about Choice TV with Xfinity Flex and how to upgrade right from your TV!
I'm an X1 customer, and I want Xumo from Xfinity (formerly Flex) for a spare room. How do I get an extra streaming box?
Xumo from Xfinity (formerly Flex) won't work in your home if you already have X1.
You can order additional X1 boxes through your existing X1 box or by contacting us.
How do I cancel Xumo from Xfinity (formerly Flex)?
You can cancel Xumo from Xfinity (formerly Flex) at any time by returning your Flex equipment.
How do I return my Xumo from Xfinity (formerly Flex) equipment?
Go to xfinity.com/returns, and you’ll see a list of all the Xfinity equipment on your account.
Select your Xfinity Flex streaming TV Box, and then you’ll be given two return options:
- Print a free UPS return label, then pack it in the original shipping box (if you still have it) and ship it to us.
- Bring it to a local Xfinity Retail Store, where it will be taken off your account immediately.
If I cancel Xumo from Xfinity (formerly Flex), will I lose my Xfinity Internet service?
No, canceling Xumo from Xfinity (formerly Flex) will not affect your Xfinity Internet service. However, you'll be required to return your Xfinity Flex streaming TV Box.
If I cancel Xumo from Xfinity (formerly Flex), will I get my $15 activation fee returned?
If you cancel Xumo from Xfinity (formerly Flex) within the first 30 days of subscription, you'll be credited the $15 activation fee back to your account as part of our Xfinity Customer Commitment.
If you cancel more than 30 days after signup, you won't receive a refund of the activation fee.
Set up and use Xumo from Xfinity (formerly Flex)
How do I set up Xumo from Xfinity (formerly Flex)?
Before you begin, make sure your Xfinity Internet is active. Secure the HDMI cable between your TV and the Xfinity Flex streaming TV Box. Plug the power adapter into an electrical outlet and connect it to your Xfinity Flex streaming box, then follow the on-screen prompts to activate.
Note: You can also begin the activation process using the Xfinity app. Learn more about the simple set up in the Xumo from Xfinity (formerly Flex) activation guide.
Do I need an Xfinity Gateway to get Xumo from Xfinity (formerly Flex) or can I use my own modem?
We recommend using an Xfinity Gateway to use features like our Xfinity xFi digital dashboard right on your TV, but you can choose to use your own modem instead.
How does xFi work with Xumo from Xfinity (formerly Flex)?
If you have an Xfinity Gateway, you can control your xFi service on Xumo from Xfinity (formerly Flex), including knowing what devices are online and pausing WiFi access during family time. Xumo from Xfinity (formerly Flex) automatically connects to the internet using xFi.
Can I use the Xfinity Stream app as a Xumo from Xfinity (formerly Flex) customer?
Yes, you can watch purchased and/or rented content and premium subscriptions when you log into Xfinity Stream online or on the app with your Xfinity ID and password. If you'd like to watch live TV, record shows with Cloud DVR, and gain access to an On Demand library with over 100,000 movies and shows, you can upgrade to Choice TV with Xfinity Flex to use the Xfinity Stream app on your Flex streaming TV Box.
Can I use DVR?
If you're interested in DVR service to record your favorite live shows and movies, you can upgrade to Choice TV with Xfinity Flex right from your Flex streaming TV Box.
Watch Xumo from Xfinity (formerly Flex) content
What content is on Xumo from Xfinity (formerly Flex)?
Xumo from Xfinity (formerly Flex) lets you easily access all your favorite apps and networks, including Netflix, Disney+, Hulu, Prime Video, Paramount+, Spotify, Max HBO, and more. You also have access to free apps like Xumo Play, Tubi and Pluto, which include over 10,000 free shows and movies, including 200 channels.
Can I watch live TV?
Broadcast TV (e.g., NBC, CBS, ABC, and FOX) and cable networks (e.g., CNN, ESPN, and HGTV) are not included with Xumo from Xfinity (formerly Flex). If you'd like to watch live TV, plus gain access to Cloud DVR to record shows, as well as an On Demand library with over 100,000 movies and shows, you can upgrade to Choice TV with Xfinity Flex right from your Flex streaming TV Box.
I currently subscribe to live TV channels through another service (e.g., DirecTV Now, Fubo TV, and/or Philo TV). Can I watch them on Xumo from Xfinity (formerly Flex)?
At this time, YouTube TV, Hulu Live TV, Sling TV Orange and Blue, and Paramount+ are available on Xumo from Xfinity (formerly Flex). For all other linear services, you’ll need to subscribe to Xfinity TV service to watch live broadcasts and cable TV channels. Learn how to upgrade to Choice TV with Xfinity Flex right from your TV.
What On Demand content is available on Xumo from Xfinity (formerly Flex)?
You will be able to pay for rentals and purchases from the full Xfinity On Demand library through Xumo from Xfinity (formerly Flex). You’ll also have access to all of the free content that internet-only customers can watch.
Can I buy movies and TV series?
Yes, you can rent or purchase thousands of movies and shows on Xumo from Xfinity (formerly Flex). Whether you’re looking for family-friendly, laugh-out-loud, drama, or horror, we have something for every mood! And with Xfinity Movie Premiere, you can rent new movies without even going to the theater. Just say “Xfinity Movie Premiere” into your Voice Remote.
I have a 4K TV. Does Xumo from Xfinity (formerly Flex) support 4K UHD streaming?
Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, Netflix, Disney+, and Xfinity On Demand currently, and more content will be added in the future. You'll need to have a 4K-compatible TV and, in some cases (like Netflix), a 4K subscription.
I currently subscribe to Netflix, Disney+, Hulu, Prime Video, Max, SHOWTIME online (or app) and/or other OTT subscription services. Can I keep watching on Xumo from Xfinity (formerly Flex) using my existing login information?
Yes. You'll be asked to sign in once you open the app on Xumo from Xfinity (formerly Flex).
I currently subscribe to Starz and/or MGM+ online. Can I continue watching on Xumo from Xfinity (formerly Flex) using my existing credentials?
No. You'll need to cancel your existing subscription and purchase these services through Comcast to access them on your Xfinity Flex streaming TV Box.
Does all my Xumo from Xfinity (formerly Flex) content count against my internet usage?
Xumo from Xfinity (formerly Flex) is an internet-only service, meaning all usage is streamed over the internet. Video (including from Comcast and NBCUniversal), music, web cameras, and the guide itself — all of these will count toward your internet usage. You can check your data usage in the Account section on Xumo from Xfinity (formerly Flex).
Is pay per view (PPV) available on Xumo from Xfinity (formerly Flex)?
No, not at this time. If you're interested in PPV programming, we recommend an Xfinity TV package with X1.
How do I change the time on my Flex device?
Select Settings > Device Settings > Time and Measurement Preferences. Here, you can make the time on your Xfinity Flex streaming TV Box display as a 24-hour or 12-hour clock, change the day/month/year format and make the units of measurement and temperature US or Metric.
Additional information
Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account, and more.
The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.
Have a quick question? Ask Xfinity Assistant.
