Notifications help you keep track of important events on your home network — like when your WiFi password changes or a new device connects.
You can choose to get these notifications in real time by:
- Email.
- Text.
- Push notifications on your mobile device.
Some alerts also appear on your TV through the X1 notification center. Learn more about X1 notifications.
Types of notifications
There are two types of notifications:
Network access notifications
These alerts tell you when something changes that affects access to your home network, such as:
- WiFi name or password changes.
- WiFi name changes from Broadcast to Hidden or vice versa.
- WiFi security changes from Closed to Open.
- Network IP address changes.
- Gateway factory reset.
Network activity notifications
These alerts tell you about user and device activity, such as:
- A new device joins your WiFi network for the first time.
- A profile reaches its allotted active time.
- Threats that need your attention (only for customers with Advanced Security enabled).
Manage your notification preferences
To manage your preferences in the Xfinity app:
- Go to Account.
- Select Account Settings.
- Choose Notification settings.
- Make sure your email address and/or mobile number is linked to your account.
- To update your contact information, visit your communication and ad preferences (sign in with your Xfinity ID and password if asked).
- Choose how you want to receive notifications: email, text, or push.
- Check the boxes for Network Access and/or Network Activity notifications.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
