With account user roles, it's easy for Primary users to decide who they want to share account access with. This includes who can pay the bill, add or cancel services or access Xfinity apps.
Account access varies by user role. Whether you’re installing new service or moving your service to a new address, you may need a certain user role to schedule and manage appointments.
Use the table below to learn about which user roles can view and manage appointments when you want to make changes to your service.
For more on how user roles impact your account and service, see user roles for:
What you can do
When it comes to appointments, the Primary user can do different things than a Manager, Member, or Viewer. See the chart below for details:
| Appointment and moves | Primary (account holder) | Manager (authorized user) | Member | Viewer |
| Schedule a new installation appointment | ✓ | ✓ | ✗ | ✗ |
| Schedule a repair appointment | ✓ | ✓ | ✗ | ✗ |
| View appointment date/time | ✓ | ✓ | ✗ | ✗ |
| Manage existing appointments | ✓ | ✓ | ✗ | ✗ |
| Explore, start, and submit a move order | ✓ | ✓ | ✗ | ✗ |
| View move status | ✓ | ✓ | ✗ | ✗ |
Guest Mode (Xfinity app)
If you have an Xfinity Mobile line, you can now access the Xfinity app without signing in. Your phone’s SIM card will let the app know who you are, so you can see some basic information about your line and any device linked to it.
For more about Guest Mode, see Simplified user roles and permissions and Using the Xfinity app.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
