With account user roles, it’s easy for Primary users to decide who they want to share account access with. This includes who can pay the bill, add or cancel services or access Xfinity apps.
Account access varies by user role. To view and make changes to the devices on your account, like viewing your WiFi password or removing a TV Box, you may need a certain user role.
Use the table below to learn about which user roles can manage your devices.
For more information on how user roles impact your account and service, see user roles for:
What you can do
When it comes to devices, the Primary user can do different things than a Manager, Member, or Viewer. See the chart below for details:
| Device action | Primary (account holder) | Manager (authorized user) | Member | Viewer |
| View WiFi device status | ✓ | ✓ | ✓ | ✗ |
| View WiFi name | ✓ | ✓ | ✓ | ✗ |
| View WiFi password | ✓ | ✓ | ✓ | ✗ |
| Change WiFi password | ✓ | ✓ | ✓ | ✗ |
| Exchange a TV Box or gateway for the same equipment type. | ✓ | ✓ | ✓ | ✓ |
| Exchange a TV Box or gateway that impacts the monthly bill. | ✓ | ✓ | ✗ | ✗ |
| Return a TV Box or gateway for a disconnected account.* | ✓ | ✓ | ✓ | ✓ |
| Add or remove a TV Box or gateway from an active account. | ✓ | ✓ | ✗ | ✗ |
| Download a return label | ✓ | ✓ | ✗ | ✗ |
| View Getting Started Kit shipment details | ✓ | ✓ | ✗ | ✗ |
| Reset Xfinity Voice voicemail PIN.** | ✓ | ✓ | ✗ | ✗ |
| Change call features, like call forwarding and call rejection.** | ✓ | ✓ | ✗ | ✗ |
| Create or delete a voicemail mailbox.** | ✓ | ✓ | ✗ | ✗ |
| Manage Xfinity Home services and app | ✓ | ✓ | ✓ | ✗ |
| View Xfinity Home device status troubleshooting | ✓ | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ Can only activate a device linked to their Xfinity ID. | ✗ | |
| View Xfinity Mobile device details in the Xfinity app and My Account. | ✓ | ✓ | ✓ | ✓ |
| Replace existing Xfinity Mobile device.** | ✓ | ✓ | ✗ | ✗ |
| Return or exchange an Xfinity Mobile device. | ✓ | ✓ | ✗ | ✗ |
| Check the Trade-in Value of a device for Xfinity Mobile. | ✓ | ✓ | ✓ | ✗ |
| Bring your own Device to an existing line for Xfinity Mobile | ✓ | ✓ | ✗ | ✗ |
| File an Xfinity Mobile Care (XMC) claim. | ✓ | ✓ | ✗ | ✗ |
| Turn on or off Advanced Security on the Go | ✓ | ✓ | ✓ | ✓ |
| Turn on or off Number Lock for your Xfinity Mobile device. | ✓ | ✓ Can only turn it on for devices associated with the account. | ✓ Can only turn it on for a device linked to their Xfinity ID. | ✓ Can only turn it on for a device linked to their Xfinity ID. |
| View data plan and available features for your Xfinity Mobile line. | ✓ | ✓ | ✓ | ✓ |
| Change Video Resolution on my Xfinity Mobile device. | ✓ | ✓ | ✗ | ✗ |
| Turn on or off Data Saver for Xfinity Mobile (By the Gig data plans only). | ✓ | ✓ | ✓ Can only access a device linked to their Xfinity ID. | ✓ Can only access a device linked to their Xfinity ID. |
| Call and Text history for your Xfinity Mobile line. | ✓ | ✓ | ✓ Can only access a device linked to their Xfinity ID. | ✓ Can only access a device linked to their Xfinity ID. |
| View Data Usage per Xfinity Mobile line. | ✓ | ✓ | ✓ Can only access a device linked to their Xfinity ID. | ✓ Can only access a device linked to their Xfinity ID. |
Guest Mode (Xfinity app)
If you have an Xfinity Mobile line, you can now access the Xfinity app without signing in. Your phone’s SIM card will let the app know who you are, so you can see some basic information about your line and any device linked to it.
For more about Guest Mode, see Simplified user roles and permissions and Using the Xfinity app.
*A User Role isn’t needed to return equipment from a disconnected account to an Xfinity Retail Store.
**Xfinity Voice security PIN required for all users.
*** Managers can buy new Xfinity Mobile devices. They must be shipped to the address on the account — even if bought in a store.
Note: If the primary user isn’t the account holder, the device must be shipped to the address on the account. Only the account holder can leave an Xfinity Retail Store with a new Xfinity Mobile device.
