With account user roles, it’s easy for Primary users to decide who they want to share account access with. This includes who can pay the bill, add or cancel services or access Xfinity apps.
Account access varies by user role. To order new services or make changes to existing package, you may need to have a certain user role.
Use the table below to learn which user roles can order or change your service.
For more on how user roles impact your account and service, see user roles for:
What you can do
The Primary user can do different things than a Manager, Member, or Viewer. See the chart below for details.
| Request or inquiry | Primary (account holder) | Manager (authorized user) | Member | Viewer |
| View personalized offers and deals | ✓ | ✓ | ✗ | ✗ |
| See channel lineup | ✓ | ✓ | ✓ | ✓ |
| Add to cart | ✓ | ✓ | ✗ | ✗ |
| Pick installation services | ✓ | ✓ | ✗ | ✗ |
| Submit order | ✓ | ✓ | ✗ | ✗ |
| Accept and agree to a Minimum Term Contract | ✓ | ✓ | ✗ | ✗ |
| Disconnect account* | ✓ | ✓ | ✗ | ✗ |
| Upgrade/Downgrade | ✓ | ✓ | ✗ | ✗ |
| Buy Xfinity Mobile (initial setup) | ✓ | ✗ | ✗ | ✗ |
| Add, remove or port a line of Xfinity Mobile | ✓ | ✓ | ✗ | ✗ |
| Add/remove Global Travel Pass for Xfinity Mobile | ✓ | ✓ | ✓ | ✗ |
| Add/remove Mexico and Canada Unlimited Pass for Xfinity Mobile | ✓ | ✓ | ✓ | ✗ |
Guest Mode (Xfinity app)
If you have an Xfinity Mobile line, you can now access the Xfinity app without signing in. Your phone’s SIM card will let the app know who you are, so you can see some basic information about your line and any device linked to it.
For more about Guest Mode, see Simplified user roles and permissions and Using the Xfinity app.
*For a disconnect due to bereavement, see the account change request process for more details.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
