With account user roles, it’s easy for Primary users to decide who they want to share account access and capabilities with, including who can pay the bill, add or cancel Xfinity services or access Xfinity apps.
Account access varies by user role. To order new Xfinity services or make changes to existing package, you may need to have a certain user role.
Learn about the different user roles and their ordering capabilities.
For more on how user roles impact other aspects of your account and service, see user roles for:
What you can do
There are differences between what order actions the Primary user can take and what those in secondary roles (Manager, Member, Viewer) can take. See the chart below for details.
| Request or inquiry | Primary (account holder) | Manager (authorized user) | Member | Viewer |
| View personalized offers and deals | X | X | ||
| See channel lineup | X | X | X | X |
| Add to cart | X | X | ||
| Select installation services | X | X | ||
| Submit order | X | X | ||
| Accept and agree to a Minimum Term Contract | X | X | ||
| Disconnect account* | X | X | ||
| Upgrade/Downgrade | X | X |
*For disconnect requests due to bereavement, refer to the account change request process for additional information.
