Learn how to set Closed Captioning (CC), Audio Description, and Secondary Audio Program (SAP) options for the programs you watch and record in the Xfinity Stream app on Android devices.
Note: The Xfinity Stream app is now available to all customers with Xfinity TV. Some features may vary depending on your services.
What you'll need
- Xfinity TV (X1 or non-X1)
- Mobile device that meets app requirements
- Xfinity ID and password
- Reliable internet connection
Learn more about Comcast's Accessibility services.
Accessibility options: CC, Audio Description and SAP
CC is a text version of the program audio that displays on top of the program video, similar to subtitles. Although originally designed for people who are deaf, hard of hearing, or have a hearing disability, CC is useful any time the program dialogue is difficult to hear or understand. CC is supplied by content providers and isn't available for all programs.
Audio Description is a special soundtrack for people who are blind or have low vision in which a narrator describes what is happening in the program video. Audio Description soundtracks are supplied by content providers and aren't available for all programs.
Some programs offer additional language soundtracks or SAPs that allow you to listen to a program in a different language. SAP soundtracks are supplied by content providers and aren't available for all programs.
Set up CC
To set options for CC:
- Swipe left to right anywhere on the screen to open the main menu or hit the Menu button (
) located at the top-left corner. - Scroll down and tap the Settings icon (
) at the bottom of the menu.
- On the Settings screen, tap Accessibility.
- On the Accessibility screen, tap Closed Captioning Options.
- On the Caption preferences screen, tap the Show captions to turn on CC.
- Under More options, you can select your preferred Language. Under Caption size and style, you can select your Text size and Caption style.
- As you select different options, the preview at the top of the window updates to show how the captions will look on screen.
) located at the top-left corner.
) at the bottom of the menu.That's it! Now whenever you watch a program that offers CC, captions will be displayed.
Did you know? You can also turn closed captioning on or off while watching a program that includes CC.
Turn CC on or off while watching a program
You can easily turn CC on or off while watching any program that includes CC.
- While watching a program, tap the Settings (small gear) icon in the lower right corner above the timestamps.
- Select Closed Captioning under Playback Controls.
- This setting applies to the video player, so this turns on/off CC for just the program you're currently watching.
That's it! Now whenever you watch a program that offers CC, captions will be displayed.
Did you know? You can customize captioning language and appearance.
Turn Audio Description on or off in Settings
To turn Audio Description on or off in the app settings:
- Select the profile icon in the top-left of your screen and tap Accessibility.
- On the Accessibility screen, tap the On/Off switch next to Audio Description.
That's it! Now whenever you watch a program that offers Audio Description, you'll hear the Audio Description soundtrack.
Did you know? You can also turn Audio Description on or off while watching any program that includes Audio Description.
Turn Audio Description on or off while watching a program
You can easily turn Audio Description on or off while watching any program that includes it.
- While watching a program, tap the program picture to display the video controls.
- At the bottom right, tap the message icon.
- In the Playback Controls pop-up box, tap Audio Description to turn on Audio Description.
- To turn them off, tap a language checkbox (e.g., English).
- If the Audio Description checkbox isn't shown, Audio Description isn't available for this program.
This setting applies only to this program. You can also turn Audio Description on or off for all programs.
Set up your preferred language for program audio: SAP
To turn on SAP and set your preferred language:
- Select the profile icon in the top-left of your screen and tap Accessibility.
- On the Accessibility screen, tap the On/Off switch next to SAP.
- In the drop-down, tap your preferred language: Spanish (español), French (français), German (Deutsch), Italian (italiano), or Portuguese (português).
That's it! Now whenever you watch a program that offers an SAP in your preferred language, you'll hear that language.
Did you know? You can also select your preferred SAP language while watching any program that includes an SAP soundtrack in that language.
Change your preferred audio language while watching a program
You can easily change your preferred audio language while watching any program that includes a SAP.
- While watching a program, tap the program picture to display the video controls.
- At the bottom right, tap the message icon.
- In the Playback Options pop-up box, select your preferred language from the drop-down menu. (If only one language is shown, SAP isn't available for this program.)
This setting applies only to this program. You can also change SAP options for all programs.
Additional information
Visit our Online Support Center to find common solutions.
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