A compromised Xfinity ID means someone other than the account holder or an authorized user may have gotten the password for an Xfinity ID.
If a potential compromise is found, you’ll be asked to reset your password. You won’t be able to access the account until you do.
FAQs
Why can't I sign in?
We detected a potential issue with the Xfinity ID and password that you use to access your Xfinity services. To protect your privacy and the security of your account, we've disabled your Xfinity ID until you reset your password.
What should I do after I reset my password?
Check your account settings for anything you do not recognize. Look for:
- New or unfamiliar users on your account.
- Recent email notifications about account changes.
- Charges or service changes you did not approve.
As part of this process, it’s recommended that you:
- Change your voice and voicemail PINs.
- Check and update third-party recovery emails and text message telephone numbers.
If you were logged in to any Xfinity apps, you will need to sign back in with the new password.
Was my information stolen?
Your Xfinity ID and password allows access to a variety of features and services. As a result, the information in your account may have been compromised. Review some security tips to learn more.
How can I prevent this from happening again?
Review some basic security tips for keeping your account secure. Also see the security software and services Xfinity provides at no extra cost.
