Learn how to manage your Xfinity Voice settings.
Accessing Voice Settings
- Sign in to Xfinity Voice Settings using your Xfinity ID and password.
- Select the preferences you want to change.
Preferences Tab Options
Voicemail Indicator Light
Under Voicemail Indicator Light, you have the option to:
- Turn off the voicemail light on your Xfinity Voice phone by selecting the Mark all voicemails as heard button.
Voicemail Notifications
Under Voicemail Notifications, you have options to:
- Turn on Voicemail Transcription.
- See the overview of readable voicemail and preferences for additional details.
- Turn on Email Notifications to notify you when someone leaves a voicemail.
- Adjust Email Notification Options.
Call Forwarding
Under Call Forwarding, you have options to:
- Forward all your calls to another phone number using Basic Call Forwarding (select plans only).
- Forward all your calls to up to five different phone numbers using Advanced Call Forwarding.
- Forward calls from up to 25 callers to one specified number.
See the Call Forwarding Feature with Xfinity Voice for additional details.
Call Blocking
Under Call Blocking, you have options to:
- Block all anonymous calls using Anonymous Call Rejection.
- Choose specific phone numbers to block with Call Screening.
- Adjust Spam Blocker settings to determine how to handle spam calls.
- Report a number that has been mislabeled as spam by using the spam feedback link.
Checking Voicemail
Under Checking Voicemail, you have options to:
- Select Voicemail Playback preferences.
- Deactivate voicemail PIN requirement for Voicemail Login.
- Adjust number of Voicemail Prompts.
- Change language between English and Spanish.
Change Your Voicemail PIN
Under Change Your Voicemail PIN, instructions are provided to change your voicemail PIN online or over the phone.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
