You may qualify for a bill assistance plan if you have a past-due balance and Xfinity Internet. This plan gives you a temporary credit for six months to help lower your bill. If you qualify, you will see the plan option on the Payments page when you sign in at xfinity.com.
Things to know
- You must have Xfinity Internet and be a customer for at least one year to qualify.
- You must pay your past-due balance in full or set up an installment plan before enrolling.
- Your credit will show within two bill cycles after you enroll.
- Your credit lasts six months, as long as your service does not get disconnected for non-payment.
Set up a bill assistance plan
When you sign in to your account, you may see a message about flexible payments. If you see this message, follow these steps to explore your options:
- Select Chat for options to open Xfinity Assistant.
- If you qualify, Xfinity Assistant will show your available options.
- Select Yes, I'm interested in a bill assistance plan.
- If you need to make a payment, a new tab will open.
- Keep the original tab open. You will return to it to finish setting up your plan.
- Review the plan summary. Then, click Continue to terms and conditions.
- Read the terms. Then, click Submit to finish.
If you made a payment, you may get a confirmation email about the payment or the flexible payment option you used.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
