Set up a temporary service plan for your Xfinity account

If you have a past-due balance, you may qualify for a temporary service plan. This plan helps you stay connected while you catch up on payments.

With this plan, you can:

• Keep Xfinity Internet and Voice.
• Pay a lower monthly rate.

Other services pause or have limits for 90 days.

If you qualify, you will see the temporary service plan option on the Payments page when you sign in at xfinity.com.

Things to know

• You must pay your past-due balance in full or set up an installment plan before enrolling. 
• If you miss a payment after enrolling:
  
  • Your service will be interrupted.
  • Your full balance becomes due.
  • You will no longer qualify for the plan.
• You can choose one plan:
  
  • Xfinity Internet only, or 
  • Xfinity Internet and Voice.

Service impacts

While on the temporary service plan:

• Xfinity Internet speeds may be slower.
• Xfinity TV pauses.
• Xfinity Home has limited features:
  
  • You can arm and disarm the system.
  • Cameras still work.
  • Other features are unavailable.
• Xfinity Mobile is not affected.
• After 90 days, your original services and regular charges return automatically.

Note: It may take up to two days for the plan to start.

Setting up a temporary service plan

When you sign in to your account, you may see a message about flexible payment options. Follow these steps to explore your options:

1. Click Chat for options to open Xfinity Assistant.
   
2. If you qualify, Xfinity Assistant will show your available options. 
   
   • Select, Yes, I’m interested in a temporary service plan.
3. Choose the service plan that works best for you.
   
   • Before you enroll, you must:
     
     • Pay your past-due balance, or 
     • Set up an installment plan or payment arrangement. 
   • A new tab may open. Keep the original tab open because you will return to it after you make the payment.
4. You will see a confirmation message when enrollment is complete. 
   
   • You will also receive a confirmation email.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.