A payment arrangement lets you choose a date to pay your past-due balance, so you can keep using your Xfinity services. If you qualify, you will see the payment arrangement option on the Payments page when you sign in at xfinity.com.
Things to know:
- You may be able to pick your payment date now and add a payment method later.
- You will not be able to watch Xfinity On Demand or buy pay per view (PPV) until your payment goes through.
- If you cancel the arrangement or your payment fails, your service will be interrupted until you pay the full past-due balance.
- A payment arrangement is not the same as a scheduled payment.
- A payment arrangement gives you extra time to pay your past‑due balance and prevents service interruption.
- A scheduled payment is just a payment set for a future date. It does not protect your services from interruption.
- A payment arrangement does not stop scheduled payments, like automatic payments.
- You may need to cancel a scheduled payment to avoid double payment.
- You will get emails throughout the payment arrangement process. Make sure you have a preferred email address on file.
Setting up a payment arrangement
When you sign in to your account, you may see a message about flexible payment options. Follow these steps to explore your options:
- Select Chat for options to open Xfinity Assistant.
- If you qualify, Xfinity Assistant will show your available options.
- Select Yes, I'm interested in a payment arrangement.
- Choose your payment date.
- If you plan to add a payment method later, choose the date. Then, click Submit.
- Depending on the date you pick, a scheduled payment may be needed.
- A new tab may open. Keep the original tab open because you will return to it after you make the payment.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
