Activating StreamSaver™ offers

Once you purchase your StreamSaver™ offer, you’ll need to activate your subscriptions for Netflix, Peacock, Apple TV, Disney+, Hulu Bundle, and HBO Max before you can start streaming by following the steps below.

Note: If you’re a new customer, you’ll need your Xfinity or NOW services installed and set up before you can activate your streaming subscriptions included in the StreamSaver™ offers.

Check your email for activation instructions

You will receive an email with activation instructions where you can easily activate and manage each of your streaming subscriptions:

1. If you have not received or missed the email, please visit xfinity.com/yoursubscriptions.
2. Enter your Xfinity ID and password, then click Let’s go to sign in to your Xfinity account.
   
3. Click Activate next to the subscription service you want to activate.
   • If an activate option doesn’t appear next to the streaming service, your service has already been activated and you’ll just need to sign in to the app to start streaming.
4. You’ll receive a confirmation message that you’re leaving Xfinity to activate your subscription.
   • Confirm you want to activate, then follow the steps below.

Activate Netflix

If you're new to Netflix

1. Enter the email address you’d like to use for your Netflix account, then click Next.
2. Create your password for Netflix, then click Next.
3. Confirm your Netflix plan. Netflix Standard with ads is included with StreamSaver™.
   • You can upgrade to the Netflix Premium or Standard plan and the applicable charge will be added to your Xfinity bill for StreamSaver™.

If you already have Netflix

1. Enter the email address associated with your existing Netflix account, then click Next.
2. Enter the password associated with your Netflix account.
3. If you already have a Netflix Premium or Standard account you can keep your existing plan, and the applicable charge will be added to your Xfinity bill for StreamSaver™.
   • If you want to keep Premium or Standard, click Yes, Start Watching.
   • If not, click Show Other Plans.
     • Select your preferred plan, then click Continue.
4. Confirm your plan details are correct.
5. If everything looks good, click Accept & Watch Now to begin watching Netflix content.

Notes:

• If you select any plan other than what’s included with StreamSaver™, the corresponding charge will be added to your Xfinity bill.
• You can upgrade your Netflix plan anytime by visiting xfinity.com/yoursubscriptions and selecting Manage your bundle.

Activate Peacock

If you’re new to Peacock

1. Enter the email address you’d like to use for your Peacock account and click Continue.
2. Create your Peacock password and provide other account details and click Activate.
3. Click Start Watching Peacock.

If you already have Peacock

1. Enter the email address associated with your Peacock account to get started and click Continue.
2. Enter your existing Peacock email address and password and click Sign In & Activate.
3. Click Start Watching Peacock.

Forgot/change email

In some instances, Peacock may already show an active status. If your Peacock subscription is active but you’d like to change your email address associated with your Peacock subscription or forgot your email address, you can:

1. Click Help & more info and click Unlink Peacock account.
2. After clicking Unlink Peacock: You’ll have to confirm the Peacock account you want to use.
3. Select No, please use another account to use a different email.
4. Enter the email you’d like to use.
5. Select Continue then sign in and activate your subscription.

Note:

• If you’re billed directly by Peacock or Xfinity, your existing subscription will automatically cancel before your next renewal date after you activate.
• If you’re billed by a third party other than Peacock — e.g., Apple, Google, Roku, Amazon, etc. (you may visit your Peacock account to confirm) — Peacock can’t cancel your existing subscription automatically. You’ll be charged for your existing Peacock subscription and StreamSaver™ until you cancel. Cancel your existing Peacock subscription by following these steps.

Upgrade to Peacock Premium Plus

• If you purchased StreamSaver™ or NOW StreamSaver™ , you’re able to upgrade to Peacock Premium Plus (ad-free version) time and the applicable charge will be added to your Xfinity bill.
  • For instructions on upgrading to Peacock Premium Plus, see how to upgrade to Peacock Premium Plus.

Activate Apple TV

If you’re new to Apple TV

1. Enter the email address you’d like to use for your Apple TV account.
2. Click Continue and follow the on-screen prompts.
   • Note: If you’re using an Apple device to activate, you’re automatically signed in with your Apple ID.

If you already have Apple TV

1. Enter your existing email address or Apple ID.
2. Click Continue and follow the on-screen prompts.

Activate HBO Max

First, visit hbomax.com/provider and select Xfinity as your provider. Then enter your Xfinity ID and password to get started. Then follow the instructions below for new customer or existing HBO Max customer.

If you’re new to HBO Max

1. If this is the first time you’re signing in to HBO Max, you’ll need to create an HBO Max account. Enter your First Name, Last Name, and Email Address, and accept the terms and the privacy policy. Click Create Account.
2. Select the profile of the household member watching. You can also add profiles for other members of your household.
3. You’ve created your HBO Max account and password. You can now share this information with all members of your immediate household, so they can enjoy HBO Max. You can also use it to sign in to HBO Max on additional devices.

If you already have an HBO Max account

1. Enter your email address for your existing HBO Max account.
2. Click Continue and follow the on-screen prompts.

Activate Disney+, Hulu Bundle

If you’re new to Disney+ and Hulu

1. Enter the email address you’d like to use for your Disney+ account.
2. Click Continue and follow the on-screen prompts.

If you already have Disney+ and Hulu

1. Enter your existing MyDisney email address.
2. Click Continue and follow the on-screen prompts.
   • Note: This will allow you to bring over watch history and user settings.

Watch on your Xfinity TV Box

To watch content included with your StreamSaver™ offer on an Xfinity TV Box, open the Netflix, Peacock, Apple TV app, Disney+, Hulu, or HBO Max app and log in with the same credentials used to activate your subscription. See the below articles for instructions on finding and opening each app:

To watch content included with your StreamSaver™ offer on an Xfinity TV Box, open the Netflix, Peacock, or Apple TV app and log in with the same credentials used to activate your subscription. See the below articles for instructions on finding and opening each app:

• Netflix on X1, Xumo Stream Box, and Flex
• Peacock app on Xfinity Flex, Xumo Stream Box, and Xfinity X1
• Apple TV app on Xfinity X1, Xumo Stream Box from Xfinity, and Flex overview
• Disney+, Hulu Bundle on Xfinity X1, Xumo Stream Box, and Xfinity Flex
• HBO Max app on X1, Xumo Stream Box from Xfinity, or Flex

If you don’t have an Xfinity TV Box, you can watch content on any third-party device that is supported by Netflix, Peacock, and Apple TV. For a full list of eligible third-party devices for each app, check out the articles below:

• Peacock
• Apple TV
• Netflix
• Disney+, Hulu Bundle
• HBO Max

FAQs

On which devices can I watch StreamSaver™?

• If you signed up for StreamSaver™ with an existing Xfinity TV subscription, you can watch Xfinity StreamSaver™ content through your TV Box.
• If you signed up with an existing Xfinity Internet subscription — and don’t have a TV Box like Xumo Stream Box or Flex — you can watch content on any third-party device that is supported by Netflix, Peacock, Apple TV, Disney+, Hulu, and HBO Max.

On which devices can I watch NOW StreamSaver™?
In addition to the top streaming apps, NOW StreamSaver™ includes NOW TV. You can watch NOW TV through the Xfinity Stream app on the following devices at this time: Xumo Stream Box (leased or purchased), Xfinity Flex streaming TV Box, Xumo TV, Apple, or Android mobile device, FireTV, Chromecast, Apple AirPlay, and Roku.

You can also watch through the Xfinity Stream website on your browser at xfinity.com/stream.

For more on compatible devices, see Xfinity Stream app minimum system requirements.

Can I access my StreamSaver™ offers before my Xfinity or NOW services are installed?
Xfinity or NOW Services must be installed and set up before you can activate your streaming subscriptions included in the StreamSaver™ offers.

If I cancel Xfinity or NOW Internet or Xfinity TV service, will I lose my StreamSaver™ offer?
Yes, StreamSaver™ requires Xfinity Internet or TV and NOW StreamSaver™ requires NOW Internet or TV. If either service is canceled, you will no longer qualify for the respective StreamSaver™ offer.

When I watch the apps included with my StreamSaver™ offer, does it count against my internet usage?
Yes, these apps are internet-delivered services and will count against any Xfinity data plan, if applicable.

I signed up for StreamSaver™, but I forgot my username or password. How do I find my username or reset my password?
For assistance with your app credentials, you’ll need to contact the applicable third-party app directly: Netflix, Peacock, Apple TV, Disney+, Hulu Bundle, or HBO Max.

I already have Peacock Premium as part of my package (NOW TV, Sports & News, etc.), but I get it for free with my Membership Tier. How does this work?
The Peacock Premium included in your bundle is part of that package, but as a Platinum or Diamond Xfinity member, you’ll continue to get Peacock Premium at no cost — no matter which package you move to, as long as you maintain your tier status. Our goal is to make sure you have access to all the great things that Peacock Premium has to offer!

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.