Xfinity Web Remote for X1 and Flex

Learn how you can use the Xfinity Web Remote, a web-based remote that allows someone with no audible voice to use the Voice Remote feature with Xfinity X1 and Xfinity Flex TV Boxes. It meets our customers where they need to be met and allows more independent control of their X1 or Flex device.

The Xfinity Web Remote works with any browser on a computer, tablet, or smart phone. This allows the user to simply type in voice commands after selecting the microphone icon on the screen.

The Xfinity Web Remote is also compatible with screen readers, eye tracking software, and sip and puff (SnP) devices. It will also work as an internet-connected remote for any customer that may want to use it.

Note: This remote is not compatible with Xumo Stream Box from Xfinity.

Control your TV from your web browser

You can find the Xfinity Web Remote at remote.xfinity.com. To get started, you’ll need to pair it with the TV you want to control with it.

Pair the Xfinity Web Remote using your Xfinity ID and password

1. Visit remote.xfinity.com in your web browser.
2. Select Log in.
   
   
   
3. Enter your Xfinity ID and password on the login screen and then click Sign In.
   • If you're already signed in, proceed to the next step.
4. On the Choose which TV Box to control screen, select the name of the TV Box you want to control.
   
   
   
   • Note: If you only have one TV set up, you’ll go directly to the Xfinity Web Remote screen after entering your password.
5. The Xfinity Web Remote interface will appear in your computer’s browser window after a moment.
   
   
   
   • Use your touchscreen, mouse, eye tracking device, voice control software, switch control device or keyboard to navigate the remote layout and control your X1 TV Box.

Pair with easy pair

1. Using your X1 or Flex remote control, open the X1 Easy Pair app on your TV.
2. To do that, press and hold the microphone button and say "Easy Pair" or press the Xfinity button and then use the arrow keys to select Apps.
3. Find the Easy Pair app under the Xfinity row.
   
   
   
4. On your computer, visit remote.xfinity.com in your web browser.
5. Select Easy Pair.
    
   
   
6. In your computer’s web browser, a seven-digit code will appear.
    
   
   
7. Using the numeric keypad on your handheld X1 or Flex remote control, enter the code in the field on your TV screen. Then press OK on your Xfinity remote.
   
   
   
8. The Xfinity Web Remote interface will appear in your computer’s browser window after a moment.
9. Use your touchscreen, mouse, eye tracking device, voice control software, switch control device, or keyboard to navigate the remote layout and control your X1 or Flex TV Box.
    

Tips for using the Xfinity Web Remote

• If you have a speech disability, you can now use voice commands.
   
  
  
  • Type commands like “Accessibility,” “Watch NBC,” “Movies about baseball,” or “What song is playing” in the text box on the lower left, then press Enter or click Go.
  • Learn what other voice commands you can type.
• Pinch to zoom on most smartphones and tablets.
  • Press CTRL and + to zoom in and CTRL - to zoom out on a PC.
  • On Macs, press CMD + or CMD - to zoom in and out.

Known limitations

TV functions (power, volume, mute, TV input) are not currently functional and will appear dimmed.

Help with the Xfinity Web Remote

xfinity.com/accessibilitycenter

Customers who rely on key services — including the talking guide (known as Voice Guidance on X1), Closed Captioning and Audio Description — now have direct access to a specially trained customer support team dedicated to resolving issues of importance to our customers with disabilities.