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Turn Safe Browse on or off with X1 Parental Controls

Safe Browse lets you set Parental Controls, which prevent adult titles, poster art and programming from appearing on-screen both in program listings and in Xfinity On Demand menus. When a title is hidden, "Parental Controlled Program" shows in its place instead.

Learn how to set up and manage Safe Browse with Xfinity X1. In order to turn the Safe Browse feature on or off, you'll need to set up a Locks PIN first. See Setting up a Locks PIN to find out how.

Turn Safe Browse on or off

  1. Press the Xfinity button on your remote control.
  2. Using the right arrow button, scroll over to highlight Settings. Press the OK button.
    X1 Guide: Selecting Settings from the Main Menu.

  3. Use the down arrow button to highlight Parental Controls. Press OK.
    Setting screen with Parental Controls options selected. Screenshot.

  4. If you've already set up a Parental Controls PIN, you'll be prompted to enter your four-digit Locks PIN. Use the number buttons on the remote control to enter your Locks PIN.
    Enter Your Parental Control PIN screen. The PIN is entered directly below the banner.

  5. Use the down arrow to highlight Safe Browse. Press the OK button to turn Safe Browse on or off.
    Parental Controls screen with Safe Browse selected. Screenshot.

  6. When Safe Browse is set to on, use the down arrow to highlight the safety level you wish to enable (Medium or High). Press OK.
    Safe Browse screen with Low Safety selected. Screenshot.

  7. Press Exit to go back to standard TV viewing or press Last/Back arrow to return to the Parental Controls menu.

Additional information

Visit our Online Support Center to find common solutions.

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The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

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