Learn how to set closed captioning (CC), audio description, and secondary audio programming (SAP) options for the programs you watch and record in the Xfinity Stream app on Apple devices.
The Xfinity Stream app is available to all customers with Xfinity TV. Some features may vary depending on your services.
What you'll need
- Xfinity TV (X1 or non-X1).
- Mobile device that meets app requirements.
- Xfinity ID and password.
- Reliable internet connection.
Learn more about Comcast's Accessibility services.
CC, audio description, and SAP
CC, similar to subtitles, is a text transcript of the audio portion of a program as it occurs. It is useful any time the dialogue is difficult to hear or understand. See the CC overview to learn more.
Audio description describes what is happening in the program video, like actions, facial expressions, costumes, scene changes, and more. See what is audio description to learn more.
Secondary Audio Programming (SAP) is available for some programs. It offers other language soundtracks that let you listen to a program in a different language.
These options are not available for all programs.
Set up CC
To set options for CC:
- Open Apple's Settings app.
- Tap Accessibility.
- Scroll to Hearing.
- Tap Subtitles & Captioning.
- Tap the On/Off switch next to Closed Captions + SDH.
- Tap Style to change how the captions show on the screen. Then, pick a different style or create your own style.
That's it! Now whenever you watch a program that offers CC, captions will show.
Did you know? You can also turn CC on or off while watching a program that includes CC.
Turn CC on or off while watching a program
You can easily turn CC on or off while watching any program that includes CC.
- Tap the screen to show the video controls.
- Tap the Settings (gear) icon at the bottom.
- Use the toggle to turn on CC. If the Closed captioning toggle is dimmed or isn't shown, CC isn't available for this program.
- This turns on CC for all programs, not just the one you're watching right now.
That's it! Now whenever you watch a program that offers CC, captions will show.
Did you know? You can customize captioning language and appearance. See how to set up CC.
Turn audio description on or off in settings
To turn audio description on or off in the app settings:
- Tap your profile icon at the top left. This opens Settings.
- Tap Accessibility.
- Tap the On/Off switch next to Audio description.
That's it! Now whenever you watch a program that offers audio description, you'll hear the soundtrack.
Set your preferred language for audio
To turn on SAP and set your preferred language:
- Tap your profile at the top left. This opens Settings.
- Tap Accessibility.
- Tap the On/Off switch next to SAP - Secondary Audio Programming.
- Swipe the language menu up or down to select your preferred SAP language.
That's it! Now whenever you watch a program that offers SAP in your preferred language, you'll hear that language.
Additional information
Visit our Online Support Center to find common solutions.
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