Accessibility options in the Xfinity Stream app for Apple phones or tablets

Learn how to set closed captioning (CC), audio description, and secondary audio programming (SAP) options for the programs you watch and record in the Xfinity Stream app on Apple devices.

Difficulty

Easy

Learn more about Comcast's Accessibility services.

Accessibility options: CC, audio description, and SAP

CC is a text version of the program audio that displays on top of the program video, similar to subtitles. While originally designed for people who are hearing impaired, CC is useful any time the program dialogue is difficult to hear or understand. CC is supplied by content providers and isn't available for all programs. Want to learn more? See the Closed captioning overview.

Audio description is a special soundtrack for people who are visually impaired in which a narrator describes what is happening in the program video. Audio description soundtracks are supplied by content providers and aren't available for all programs.

Some programs offer additional language soundtracks or SAPs which allow you listen to a program in a different language. SAP soundtracks are supplied by content providers and aren't available for all programs. Want to learn more? See the Audio description overview.

Setting up CC

To set options for CC:

1. Open Apple's Settings app, then tap Accessibility.
2. Scroll to Subtitles & Captioning and tap it.
3. On the Subtitles & Captioning screen, tap the On/Off switch next to Closed Captions + SDH to turn on CC.
4. To customize how the captions appear on-screen, tap Style and select a different style or create your own style.
   
   

That's it! Now whenever you watch a program that offers CC, captions will display.

Did You Know? You can also Turn CC on or off while watching a program that includes CC.

Turning CC on or off while watching a program

You can easily turn CC on or off while watching any program that includes CC.

1. While watching a program, tap the program picture to display the video controls. Select the Settings (gear) icon at the bottom-right.
   
   
   
2. Use the toggle to turn on CC. If the Closed captioning toggle is dimmed or isn't shown, CC isn't available for this program.
   • This setting applies only to the program you're watching, and doesn't change your global CC settings.
     
     
     

That's it! Now whenever you watch a program that offers CC, captions will display.

Did You Know? You can customize captioning language and appearance. See Setting up CC.

Turning audio description on or off in settings

To turn audio description on or off in the app settings:

1. In the top right, select your profile, which opensSettings. Swipe left-to-right anywhere on the screen to open the main menu.
   
   
   
2. Select the Settings icon at the bottom of the menu.
3. Tap Accessibility.
   
   
   
4. Tap the On/Off switch next to Audio description.
   
   
   

That's it! Now whenever you watch a program that offers audio description, you'll hear the audio description soundtrack.

Setting up your preferred language for audio

To turn on SAP and set your preferred language:

1. In the Settings window, tap Accessibility.
   
   
   
2. Tap the On/Off switch next to SAP - Secondary Audio Programming.
   
   
   
3. Swipe the language menu up or down to select your preferred SAP language.
   
   

That's it! Now whenever you watch a program that offers SAP in your preferred language, you'll hear that language.