Manage and Reset X1 and Stream PIN Settings Online

This article details how to manage the following settings for your Xfinity X1 On-Screen guide and the Xfinity Stream app using the web portal at http://xfinity.com/profile:

• Reset parental control locks PIN and purchase PIN
• Activate/deactivate PIN requirement to access the My Account and Voicemail apps on your TV
  
  

Note: Learn how to manage notifications, including for Caller ID on TV and voicemail.

Getting Started

You'll first need your Xfinity ID and password prior to attempting set up. Learn more about how to set up or recover an Xfinity ID or password.

1. Begin by accessing xfinity.com/profile on your computer, laptop or mobile device.
2. Log in using your Xfinity ID or email address and password.
   
   
   
3. Click the Settings icon in the top right corner, which allows you to reset your parental controls, manage your Purchase PINs and update your TV app settings.
   
   
   
4. To manage parental controls, click the Parental Controls link and use the Reset button to reset the locks PIN and purchase PIN for each device on your account.
5. Choose to require a purchase PIN on your X1 TV Boxes, the Xfinity Stream web portal (xfinity.com/stream) or the Xfinity Stream app on Roku devices to:
   • Purchase or rent content.
   • Subscribe to new channels.
   • Order pay per view (PPV) events.
   • Notes:
     • You can create, change or remove purchase PINs for your devices from this page.
     • A purchase PIN must be set separately for each TV Box you have, but only once for all Stream devices.